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Jul 19 2009

When Have We Pushed To Far on Twitter? The Collapse of My Empire of Followers!

Category: social media,tech opinionjmacofearth @ 6:53 am

So, if you've followed the saga thus far you'll know who I am referring to when I say "my Twitter Sniper ™" but you might be interested in the damage I have suffered, both physically and emotionally [Tongue firmly in cheek for this one.] as a result of my own irrational outburst. ;-{

First the fallout.

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This local luminary, who will remain partially covered to protect the ignorant, was early to chime in on the TS's behavior. In what appeared to be a like-minded DM this person also expressed frustration at the TS's sniping.  BUT…

On Wednesday, this Wednesday, July 15, a mere 14 days later, everything changed.

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So I was curious and I tried to go to the newly unsupportive Tweeter. And golly by golly they had blocked me too. So an unfollow and a block seemingly unrelated to any direct activity connecting myself and this person to @omarg, but there it was. [see update at end of post for more info on this]

Okay, so now I'm really curious and I can't DM this person now, cause they've nuked our connection. But let's see over here… Facebook, yep there they are still a friend of Facebook. So I sent this person a direct message that simply asked, "You unfollowed and blocked me on Twitter today. Did something happen? Just curious." That's it, the complete message. And I bet you already know the response.

Now this person has "unfriended me" on Facebook as well. OH SNAP, I wonder if they got LinkedIN too. Yep, seems like all ties have been severed between me and this social media leader in Austin. No longer curious now, I'm just disappointed in this person's response to my question.

Nothing? So you're going to ignore my question and take more actions, so perhaps I cannot find or message you in the future? Wow, that's ODD. And a little childish. Who knows perhaps @omarg is on a campaign to destroy me. The @MoneyTweets unfollow I was grateful for. But if I start losing really high-value tweeps, I guess I'm heading in the wrong direction.

But it really is OKAY to unfollow me. I have no bones about you unsubscribing. In fact, here's a tip, if you are UFM you might as well check all your networks to make sure you get all of our connections. DOH! Looks like I'm a day late on this post cause the TS has found our LinkedIN connection and removed it. Purty sure I saw it yesterday and I almost alerted him to the ISSUE myself, but perhaps the above "social media standout, real estate leader, and corporate social media trainer" hipped him to the problem. Shame on both of them.

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I guess our shared connects are going to go down as well. Gosh, I hope he doesn't start messaging my LinkedIN networks calling for a jihad.

Well, I tell you what. I'm not leavin the Austin Top Guns group. Say/do what you like OmarG, this town is big enough for both of us. The social media global network can contain us both. I'm almost positive of it.

@jmacofearth
permalink: http://bit.ly/sniper-fallout

There's a whole lot more Twitter stuff on The Twitter Way page.

Update: The TS might have some empire problems of his own to deal with.

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But I think the 3-month trending is more telling.

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Update 7-21-09: This morning Mr. Omar stops by for a snipe. [See Mr. Omar's comment from 7-21-09.] But he's gonna bring the attention back to the flap. Oh well…

So today after Mr. Omar's drop by, I browsed his blog to learn that he wrote a nasty little post revealing his edited version of the Facebook dialogue between us without revealing the "rest of the story" as Paul Harvey would say. I'd like to quote the entire thing here, but I think I'll let the curious-types visit Mr. Omar's "Bloggystyle" page themselves and see what passes for the personal journalism of a professional journalist. I present to you Mr. Omar's Terribly-Happy blog about Keyboard cat and creepy followers who keep telling him what they think. [Seems he's got another "friend" who he can't stand either. I kinda like what the guy says to him.]

I guess when Omar reported me to the Facebook authorities [which he reveals in on his blog] that's when they shut down my ability to reply to what I thought was a fun and engaging wrestling match. The last word does seem to be quite important to Mr. Omar, so I guess he shut-er-down. But the entire post is still up on Facebook. I'd like to share it as well, in it's entirety, but I won't. In fact that's the "threat" I made to Omar. "I'd rather publish this entire dialogue on the web, rather than continue to deal with your unsubstantiated rants."

And that's what I did with my initial post regarding Omar's sniping me. And when he continued to shoot out sparks on a daily basis, not really criticizing but merely poking his blunt wit at me, I took aim with revealing screenshots and what I consider to be my own biased opinion of the situation. So he became my DEAR TWITTER SNIPER poster child. And I guess that makes him furious.

Here's the back story if you are interested:

The initial post where I tried to point out how Sniping on Twitter was a bad idea over a month ago on June 17. Mr. Omar Gallaga and JMacofearth Flap Their Tweets At Each Other – 6-17-09

The defining post now over two weeks old. Dear Twitter Sniper: Shooting Sparks, Blanks, Hollow Points, Warm Fuzzies, Nerf Darts

Update 7-23-09: So why after all his ranting, using dirty words to describe me, accusing me of online stalking and reporting me to the Facebook authorities does Mr. Omar Gallaga feel it is then worthwhile to continue sniping at me?

I'm like an extracted tooth or something. It's painful for a while, but you can't help but keep sticking your tongue in the place where the missing tooth was. So he has nothing better to do, no interesting pieces to write about Mommy Bloggers or the "Yo quiero Taco Bell" dog passing?

Perhaps if the effect is more like poking a fork in an electrical wall outlet he will shut-er-down for good. We'll see I guess.

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Either this is his warped sense of humor or he's still going for the last word? Whatever the motivation, I'm sure the Statesman editors would think it somewhat unprofessional behavior for a professional writer, well let's say journalist. Maybe all of this is building towards a NPR All Tech Considered Showdown Show that he has in the works. Nah, probably not. Just warped.

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Jul 02 2009

New Twitter Features: Reviewing from the Positive Side of the Brain (Revised)

Category: about me,social media,tech opinion,tech reviewsjmacofearth @ 2:04 pm

UPDATE 7-2-09: OKAY, so the preview content on the new friend or follower pages is GREAT. The implementation has a lot to be desired, but now using the new pages for a bit I can say that ONE THING is worth all the cr** I just gave @stop and company. I am always one to quickly admit my mistakes and correct anything I can. So let the record show that I rate the "preview" content of potential connections to be AWESOME. RATING 10 of 10. [All this other stuff should be addressed to, but hey, for JULY 2 and Fouth of July Weekend I declare the Twitter Upgrades a WIN!]

A dear friend and Twitter marketer, contacted me late last night to voice concerns about my negative tone. I thought I had already had that conversation, but he probably doesn't "read me." No worries. So one of the pieces he pointed to was my recent trashing of the UX/UI changes on Twitter. I DID ping @stop and ask if he was the Creative Director responsible for the NEW TWITTER Friends and Followers pages. Here's what he said.

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Okay, so perhaps I was being mean, I don't sense that was my purpose, but I do understand online sarcasm and humor can often be confused for bitterness, anger, vendetta, whateva…

So here goes my ALL GOOD review… Let's see how this rolls.

+++

THE ALL GOOD REVIEW: Thank goodness Twitter has made some needed upgrades to their UX.

So Twitter's got a new pull-down action menu for dispatching some useful tasks.

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Here we can see the new pull-down menu for taking action on followers and followees.

With a simple click we can @, DM, Follow or Block any one. And this nifty feature is now available in the same flavor across all the "friends" or "followers" pages you visit. Even when looking at the "friends" or "followers" of other users. Nice!

And convenient that you can see instantly, even without using the drop-down, that this person is "blocked" or "followed." [Oh heck, am I still following that silly old advertising agency that I used to work for. Let's see, CLICK: drop-down, PULL: Unfollow.]

Nice! So now let's look at the new and improved Followers and Friends pages.

Here is a shot of the "You Follow" page in LIST view.

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So this pretty much looks like the old "You Follow" page. And conveniently the same drop-down box is available here too. [I wish we could choose the number of tweeps to view per page, cause following 5,600 tweeps using 20 tweeps per page... well that's 280 pages of goodness I have to page through to edit and cull my list. Just a thought.]

And here's the greatly improved "Your Followers" page in EXPANDED view:

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Here we can see that @stop and company have added a little contextual information with each tweep. So you can see the person's last tweet, very helpful when deciding if you want to reciprocally follow back.

And again the nice BIG pull-down button. And also a handy, ADD button.

So there are just a few things missing from the new interface. I'm sure @stop and his group are already hard at work on the next iteration.

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1. I would like to see a RT option here. This must have been an oversight, cause that's such a simple fix.

2. I would also really like Twitter to add a "-!" Report Abusive Account feature. Where I can fast-track pornsters and scammers to the dustbin of Twitter Hades.

And in the Usability department, here's one more suggestion.

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Maybe there would be a good case for a drop-down something like this:

View By List
- 20 per page (default)
- 50 per page (efficient)
- 100 per page (uber user)

And for ultra.uber powerusers, there could be a TEXT LIST mode, with no pics. [That would be really fast, and I bet could relieve some of the server load on Twitter's cloud.]

Carry on @stop and company. Good work and if you need any further advice, feel free to ask. It's what I do, too.

Cheers,

@jmacofearth
permalink: http://bit.ly/twitter-good

The harsh-toned review from last night: Twitter UX Awakens: The NEW TWITTER Reviewed and Dissected for UX and

And my collection of Twitter Posts all in one place: The Twitter Way

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Jun 30 2009

Twitter UX Awakens: The NEW TWITTER Reviewed and Dissected for UX and UI

Category: social mediajmacofearth @ 8:16 pm

Picture 13Ah the revolution has begun. Twitter is getting off their heels and coming to the table with a new feature set in the form of a UI upgrade. And the "social" media (Mashable claims BREAKING) is all over it. Well, let's have a quick looksee. [I have to think smartman Cashmore is amused to be poking the BREAKING stick at Twitter. Is it a foreshadowing? Does Pete like the changes? Does Pete think Twitter BROKE Twitter? Lionsandtigersandbearsohmy!]

I did notice today, as I was going about my tweeting business, I could not get any one's "Follows" page to come up. I just thought it was TwitterFail wonkiness. And low and behold it WAS TwitterFail wonkiness, but with a purpose this time. To launch a new UI for the Followers and Friends pages. All hail the effort.

I did take a moment to visit Mr. Cashmore's BREAKING NEWS and post this comment regarding the BIG NEWS.

And how about letting us decide how many follower(ees) to show per page? Managing tweeps by the handful (20 per page) is dumb and hard. This is an improvement. But I'd settle for less fail whale and more users per page, thank you very much.

So there, even before I've begun I have exposed my hand. I am not sooooo happy with the changes. While they are nice, and many will herald "revolutionary" and "amazing," I am not so convinced that just giving us the ability to affect more followers per page wouldn't have been a better UPGRADE. But enough about my gripes.

So here's a look at how the NEW TWITTER handles porn spam and bad advertising agencies.

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So there's the picture of the pretty girl, super00009 and I can see from the info on the new page that she has been blocked. And if I click on the gear I get several drop-down options. I can @ her, DM her, Follow her or Unblock her. Okay, already I see a problem. So the other iconographic button is a PLUS sign and a silhouette. I think that would be FOLLOW. And the "Unblock?" that would probably be Unblock. SO… Why are they repeated again in the drop down? UX 101, you do not need to have repetitive controls in multiple places. Put them in the menu, or as buttons, but not both. In fact, TWITTER UX GURU, How about this

1. BLOCK/UNBLOCK Toggle button.

2. FOLLOW/UNFOLLOW toggle button and

3. GEAR for MORE options.

Or, you have plenty of white space there. If you're gonna do buttons, then do buttons. So

3. @ button for sending a message "about" someone

4. DM button for sending a direct message

5. RT button [uh, herrro, Twitter? Anyone in there? Where's the RT functionality? Okay, I admit I get irritated by bad design. Mainly when I'm forced to use it over and over and over again.]

6. (I'm giving you this one for FREE) a "!" Report button that alerts the Twitter police that super00009 is a pornster using Twitter for soliciting my attention and perhaps money. [I am immune to her charms, btw.]

There, see how easy that was? No muss no fuss, no need for a generic pull-down gear button. And each action takes only ONE CLICK. [Don't you guys have any design people on staff to come up with something a bit more original?]

Perhaps I am being harsh again. But, Twitter is used by millions. Twitter is a force. Don't you think they could get some SERIOUS help on this UX/UI thing?

Okay, so let's get to the overall picture again. The page change IS pretty dramatic.

Here is the expanded view:

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Okay, wait… Where did the blocked "unblock?" thing go? And the ADD button?

Alright I figured it out.

Here's a deeper picture of that same "expanded page."

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So, let's see what's happened here.

If you are following someone the Follow Button is gone. [This is why a toggled FOLLOW/UNFOLLOW would work beautifully.]

But wait, something is different… Oh, I see. This is the FOLLOWERS page, and these are folks who may or may not be following me. The top page is the FOLLOWING page, so I am already following those folks. So now the UX/UI person created a big UI fail: Control buttons appearing and disappearing. Why not make the set of controls the same for every page. See how nicely  Tweetdeck has a cluster of controls to manage the tweetstream functionality.

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But we can't really just copy Tweetdeck now can we? But at least the UX/UI team at Twitter should frackin LOOK AT TWEETDECK as an example. They would've seen the RT button and somebody would'a, could'a, should'a said, "Holy cow Bob, we forgot ReTweet. We forgot to put in RT as a function. Oh damn, you've already pushed it live. Oh well."

So let's look at the LIST version of the FOLLOWING page.

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Boy, it's apparent to me more than ever, and I'd have said to the UX/UI guy, "Holy Cow Bob, those are damn big buttons! Do you think the buttons' need to be so darned BIG?"

So the LIST view would be a great place for the LIST button to be a pulldown and have something like

View By List
- 20 per page (default)
- 50 per page (efficient)
- 100 per page (uber user)
- 1,000,000 per page (mr. demi moore only)

But perhaps that would put too big a load on the servers. How about LIST w/o pictures or buttons? Say a TEXT view? Now that would be fast and save us some extra clicks as well. So just when they were at a point where they could've made a really dramatic improvement in User Experience, they pulled back and went with User Interface alone.

So the buttons don't need to be nearly that big, unless the new Twitter demographic is trending towards octogenarians. And if your gonna do buttons then do buttons, but don't mix buttons with text links with pulldowns. It's irritating. [And I was happy before I started writing this review. I guess I will get over it pretty quick to, what with all this venting.]

If you can't say something nice… Okay, here's the WIN behind the NEW IMPROVED TWITTER: In the EXPANDED view I can see the person's last tweet. AND, I get that same EXPANDED or LIST view for everyone I check out. So while I'm not so big on the execution of the new feature set at least it is something. But that dang super00009 is still there. And even after I block her, she is still there haunting me. [Kinda like the real bad advertising agency that follows her every where she goes.]

And the BLOCK screen has much to be desired.

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So there she is, another of super00009's aliases, mtraveKittyi! Why the grave concern with me BLOCKING her? Just make BLOCKING with the same REAL WORLD consequences as UNFOLLOWING. Imagine an UNFOLLOW screen saying:

Are you sure you want to unfollow super00009?
- You're gonna miss all super00009's funny/sexy/cute tweets and calls for your attention
- You won't show up in super00009's updates any more [or be counted as one of her pawns!!!]
- super00009 won't broadcast her trash into your tweepstream any more

I would like a way to let Twitter know that I have unfollowed super00009 with a prejudice and believe that she is probably not a 20 yo sex kitten who wants my children.

So there you have it. My somewhat irritated take on the NEW IMPROVED TWITTER.

RATING: 6 out of 10. [Needs improvement.]

@jmacofearth
permalink: http://bit.ly/new-twitter

You may prefer my alternatively toned POSITIVE REVIEW HERE: New Twitter Features: Reviewing from the Positive Side of the Brain

Question: Does it surprise anyone that only 10% of Twitter's server traffic is due to Twitter.com interactions? Why? Because everyone else is using an APP to manage what Twitter can't. If Twitter.com is the 10% solution, then why do we need Twitter.com at all? Give me TWAVE.com or TWITTEROPEN.ORG and I will port my data and settings without shedding a tear for Biz or EV or the Fail Whale Follies.

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A Collaborative Space: WebEx, Go-To-Meeting, Skype, Basecamp (Teaming/Meeting Tools)
Twitter Problem: How do you find enough interesting people to follow? Then how do you keep up with them?
The Agile Mind: Construction, Evolution, Care, and Feeding Instructions for Mental Flexibility

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