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Aug 11 2010

Apple's iPhone 4 Response Blows Competition Away

Category: executive learnings,tech opinion,tech reviews,trust & reputationjmacofearth @ 10:53 pm

Imagine that Nokia or RIM have introduced a new revolutionary phone. And then imagine the phone has problems. Maybe it's battery life, maybe it's calls dropped, maybe it's software functionality. What do you imagine the response will be if your phone is a Dell? With the lowest customer care rating of any tech company, do you expect your going to get a replacement phone or a free solution? Fat chance.

steve jobs does the iPhone 4 press announcement

Well, if you've been following the MSM's "antennagate" story about the horrible problems with Apple's new iPhone 4, you might expect that Apple would respond defensively. Another miss. Watching Steve Jobs deliver the service event of the year presentation to quell the MSM rumors of "just how bad it is" stories about the iPhone 4, you can see why people think he's tech's number one ambassador.

What Apple has done is offer 3 million free cases, or bumpers. To all buyers of the iPhone4 both past and future up until September 30th.

It's like the battery overheating problem all over again. While manufacturers from Dell to Sony were blaming the battery manufacturers, Apple just said, send us your batteries we'll replace them.

To take a page from Apple's play book is expensive. The idea of giving away a free case would not sit well in most executive board rooms. But Apple is an elite company and few can follow in their path.

I take my hat off to Apple's swift and thorough response. While I am still calling and txting on my Blackberry, I'm looking forward to the end of the ATT exclusive so I can get my hands on an iPhone4 of my own. With case!

@jmacofearth
permalink: http://bit.ly/iphone4-jobs

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Jul 16 2010

Looking Into The Mirror: What You Blog About & What You Don't Blog About

what does your social stream tell about your state of mind?

Writing about stuff is not always easy. Each time I run into difficult times, and I do, I have to make judgement calls about what to write about and what to keep to myself. And if I'm really deep in it, I can't think of anything to write about at all. Because I'm not writing just to put my badge on my sleeve, my goal is to impart some ideas that spark ideas in the readers. And if what I am *in* at the moment is deep and dark, it's hard to figure out where to draw the line.

What is confessional? What is cathartic, but perhaps not illustrative to anyone but me? What does anyone care about, that I have a perspective on? And how do I keep my private life out of my writing when my private life is overwhelming?

For the most part I have worked to keep a fairly clean line between my blogging and the rest of my life. That's not to say that my constant writing has not put a strain on my personal life. (Any other bloggers and social media writers feeling the heat of that one?) But I often attempt to weave the daily lessons into posts that don't refer to specific names and places, but can be used to understand a difficult passage in my professional life.

An example of when the anger and the sword of *truth* shown ignorantly bright was when I was part of Dell's large RIF (reduction in force), soon after the economic numbers of 08 began to get really gloomy. My group, Dell Global Online, was compressed by over 50%. And while I tried to remain positive about the situation, the anger from my Dell departure manifested itself in a series of scathing posts, that I believed to be both truthful and illustrative. And most of all I wanted to get the truth out there. At least that was my conviction. But convictions ain't necessarily so.

Over time, I came to see that my obsession with Dell, and Dell's mistakes, was blinding me to more important issues in my life and my growth. I did work to keep a balanced flow of writing, but things that Dell would do, kept triggering not only my ire, but my self-proclaimed rapier of justice and "doing better."

I have to admit I was grinding my rapier at the expense of my own progress and letting go.

I would chuckle each time I would come up with some witty way to give it to "the man" with broad strokes. At one point, I even alluded to burning the bridge in defiance. Wow. (And "Yikes!")

These posts are mostly resting quietly offline in the "drafts" folder at this time. And it's not that any of them are wrong. Or that my observations were not accurate and illustrative. Perhaps they were. But my angle of repose was one of vindication. And I was not vindicated, I was let go. I was mad. I was confused. I was defiant.

In the same way, I don't write about my relationship or my kids. You can find a lot about me and them on my Facebook page, for what that's worth, but as I struggle with things less social media/leadership/technology related, I keep them offline.

So what is reflected back from the blank page that is a blog? And what do we leave to the handwritten journals, that may become songs, or poems, or observations for a future sharing? It's an interesting boundary.

It's not like I have any illusions that you couldn't find out a lot about my life, love, kids and struggles using Google alone. But for the most part, visitors here, to Uber.la are "first time readers" who were brought in by a search engine topic or a tweet/retweet about a specific post. And for those readers, I am probably going to get 1 – 2 minutes if they don't bounce in the first 10 seconds. And my belief is that I should try and impart something direct and simple in that short amount of time.

With rapier wit if possible, but not at the expense of others. That too is a goal and an ambition.

@jmacofearth
permalink: http://bit.ly/wit-conviction

The "ON" Leadership tab offers some more posts of this type.

A few more illustrative posts (in my opinion):

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Apr 20 2010

Sustainability and Social Media: A Year Later at #SXSW Dell≠Green? (updated 4-20-10)

Update 4-20-10: AND ONLY TWO DAYS BEFORE EARTH DAY: I just got word that RE:GEN is back! Michelle M (@MichelleMAtDell) works miracles and regeneration.org is back up, at least as a redirect. Thank you Michelle and thank you Dell for standing tall in the face of economic hardships. Because green isn't a campaign, it's a way of life!

Follow the link and flood Dell with warm wishes for this effort, or don't. I am happy to have been a part of the rebirth of Re:Gen.

++

Update 4-19-10: Michelle M from Dell responded to my lament about the demise of regeneration.org today. Her comments are at the bottom. Kudos to Dell for the reach.

++ Original Post March 14, 2010, during SXSW ++

It was a year ago tomorrow that I was part of Jon Lebkowski's Sustainability and Social Media panel. [Slides from SXSW 2009 panel.] Here are a few tidbits from that session:

Reduce Reuse Recycle RE-Tweet

"Reduce, Reuse, Recycle, ReTweet!" — jmacofearth.
"If sustainability is the goal, then social media will be an enabling technology."— jmacofearth.

+++

Fast forward to the present, and I have great news to report. Global Warming is a myth! There is no problem with big business! And the sustainability wars are no longer needed!

URRR! Um, if you pay attention to much of main stream media lately there have been enough unsubstantiated "scientific" studies and "debunking of Al Gore's science," that many of the poeple I talk to believe that we are no longer in a crisis. And with Toyota suffering some serious street cred, even my Prius doesn't have the pius sheen it had a year ago. And companies like Dell, who were claiming to be the greenest companies in America in 2009, have dropped their efforts off the cliff in 2010.

But wait… Does a COLD winter mean that global warming is a myth? Does a shift from weather related global disasters to earthquake-based disasters mean that the crisis was overblown?

+++

So one of the "campaigns" I'd like to highlight, that seemed to be running strong last year, and today it's pushing up 404 page errors is Dell's GREEN REgeneration campaign and website. [Here's a Google cache of the site assets if you want to see them: http://bit.ly/cache-regen ]

SELF-ID: I worked at Dell for two years 2007 – 2009. I launched a ride-sharing app internally for Dell employees to find other carpool-ready people to share gas, conversation and commute to the Round Rock and Parmer Dell campuses. I did not, however work on Dell's REgeneration program, though I tried to get that team interested in a widget I had been architecting.

That said, when approaching a Dell RE: person about two years ago to understand more about what the GOAL of RE:gen was, the answer I kept getting was, "Michael want's to give RE:gen to the world."

Here's how the rest of the conversation went both times I met with Dell RE:gen team members.

"Okay, so what is it your want people to do when they get to the Dell RE:gen site?"

"We want them to sign up."

"And what do they get for opting-in to RE:gen?"

Silence.

Granted this was a rather web developer, social media strategist, type of questioning. Things like Goal and Purpose were often not part of the discussion for some of the biggest "programs."

The unspoken goals of RE:gen were more clearly envisioned on Dell's DellEarth page. These are my recollections of what Dell RE:gen was about.

Michael Dell had stated that Dell was going to become the Greenest company on earth.

If people associate Dell with Green, perhaps some of the large-scale deals that were competitive on price might tip in Dell's direction, if the large clients believed Dell was the "greener" company.

A "green halo" effect was imagined, even at the consumer-level, where Dell would gain sales because they were perceived to be more Green than say Apple or HP.

Those are fine ideas, and the Press Releases to support the "greenest company" program were effective at getting Dell noticed. Heck at one point a Dell VP even challenged Apple's greenest notebook on the planet ads, not because anything Apple said was wrong, but because Apple had struck at the actual heart of Dell's imagined RE:gen concept. Apple was out-greening Dell and Dell had nothing to say. [You can Google it, the conversation is still going.] And here on the earth not RE:gen site is the most recent press release (5-20-09) on Dell's Green Leadership.

So finally I'm going to tell you that it costs NOTHING for DELL to redirect regeneration.org to point to dell.com/earth. But at some point Dell decided it was no longer profitable, or in the best interest of the company to keep pouring money into the RE:gen project. But what they did next defies common sense and good web practices. The killed the RE:gen site WITHOUT ADDING THE REDIRECT.

the redirection error at regeneration.org

And I can assure you it is not may connection.

dead site at Dell's regeneration.org

Here's a thumbnail of what existed the last time the page was shown.

what Dell's regeneration.org looked like before the site was deleted

And if you check the whois records you can see that Dell will OWN regeneration.org until mid 2011, so it's not like the URL isn't still pointed to the appropriate servers. I think I'll get in the queue to buy the domain when it expires.

And there's one other small problem in simply deleting an entire site of pages without any redirects. Here's the result of a backlink check on regeneration.org from Google: Results 1 – 30 of about 586 linking to regeneration.org And I would be willing to bet that over 200 of those links are from within Dell.com in some form or fashion.

But the biggest question is, how does killing Dell's Green program make any sense at all? Green is not a campaign! Green is not a marketing platform! And if it is, that's called Greenwashing. Shame on you Dell, or probably more directly, Dell's PR and marketing firm that would let this happen. So Green is not the most important issue on Dell's mind at the moment. Does the Green initiative simply go away? Is Dell still striving to be the greenest company on the planet? Or was that a 2009 advertising platform?

Final note: You can believe what you want about global warming, polar ice melt and the timing of the carbon turning point, but you cannot deny that we, as humans and businesses, are not doing a great job of mitigating the environmental impact on our environment. So use compact fluorescent lights, get a hybrid or hydrogen car, or simply hope that the scientists figure something out before we cross over the point of devastating and dangerous planetary climate shift. But please don't let GREEN be an advertising program that ends!

If you are committed to GREEN, that commitment can never end. It costs me approximately $14.95 to have and host a domain for a year. Dell, please consider redirecting all of the regerneration.org links to your dell/earth pages. Or better yet, GIVE regeneration.org to a non-profit environmental group. You spent so much money and so many man hours building up a brand/campaign and what we thought was a "movement." I promise you the GREEN TEAM within Dell, the employees who are working to reduce waist, reuse materials, and find better ways for Dell employees to be green, has not given up.

Last bit, the twitter/regeneration page is still up, with the last post being in October 2009, a self-promo piece by a Dell employee.

Greenwashing at it's finest: Dell's Regeneration Twitter #green

Yes, I believe Dell has done the first GREEN FACEPLANT. Let's see if they redirect the ol' site now.

@jmacofearth
permalink: http://bit.ly/dell-green

Here's my GREEN twitter list.

From SXSW 2009:

A few more Dell regeneration.org facts:

Whois Record

Registrant Search:  "Dell Inc." owns about5,847 other domains
Email Search:
 Sustainability and Social Media: A Year Later at #SXSW Dell≠Green? (updated 4 20 10) is associated with about 5,964 domains
 Sustainability and Social Media: A Year Later at #SXSW Dell≠Green? (updated 4 20 10) is associated with about 2,819 domains
NS History:
6 changes on 4 unique name servers over 7 years.
IP History:
5 changes on 5 unique name servers over 5 years.
Whois History:
37 records have been archived since 2003-10-28 .
Dedicated Hosting:
regeneration.org is hosted on a dedicated server.
Domain ID:D76811973-LROR
Domain Name:REGENERATION.ORG
Created On:03-Sep-2001 18:06:52 UTC
Last Updated On:16-May-2009 00:31:22 UTC
Expiration Date:03-Sep-2011 18:06:52 UTC
Sponsoring Registrar:Safenames Ltd. (R130-LROR)
Status:CLIENT DELETE PROHIBITED
Status:CLIENT UPDATE PROHIBITED
Registrant ID:mmr-1674
Registrant Name:Dell Inc.
Registrant Organization:Dell Inc.
Registrant Street1:One Dell Way
Registrant Street2:MS 8033
Registrant Street3:
Registrant City:Round Rock
Registrant State/Province:TX
Registrant Postal Code:78682
Registrant Country:US
Registrant Phone:+1.5127283500
Registrant Phone Ext.:
Registrant FAX:+1.5122833369
Registrant FAX Ext.:
Registrant Email: Sustainability and Social Media: A Year Later at #SXSW Dell≠Green? (updated 4 20 10)
Maybe someone should send an email to that address and let them know their site is broken. (grin)

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Apr 15 2010

New Apple MacBook Pros vs. The Sub-Branding Horror of HP & Dell

Category: tech opinionjmacofearth @ 6:53 am

The rest of the computer manufacturing world has a lot to learn from Apple. And I'm not just saying this because I am an Apple fanboy. (I am, however a big fan of most things Apple. I'll show you my Newton if you ask. It's right over here next to my iPad.) And for today's lesson in branding and branding confusion we're going to pick on HP. (Sorry Dell, I'm giving you and some of my friends still at Dell a break today.)

So on my way to lusting after a new Intel Core i7 system, I wanted to see how the other guys compare. IF I were buying a new Macbook Pro today, how would I compare the value with other machines on the market. So let's look at HP for a second and see what they are showing in their laptop lines.

The ever-hearty Pavillion line still continues at HP. Here's the entry level machine that you can get in an i3 and i5 variety.

intel's newest chips in an HP Pavillion

And HP goes on to offer the dv7t, the dv6t quad edition, dv7t quad edition and finally the dv8t quad edition. The "quad" meaning the i7.

Okay, so then looking into HP's "Everyday computing" page we run into much of the same problems we do with Dell.

Screen shot 2010 04 14 at 6.08.01 PM New Apple MacBook Pros vs. The Sub Branding Horror of HP & Dell

So we've still got the old Compaq brand hanging on. (Somebody please explain to me what value the Compaq name still has in today's market.) And then a no-brand version of number spaghetti again with the G60t and G62t. And I notice things like the capital "G" as opposed to the lower-case "dv" in the Pavillion line. To somebody somewhere this means something. To consumers it just spells, "W H A T?" I guess the AMD processor signals that Compaq is the "value" line.

I'm sure HP is not done, however, so let's look a bit further into their other "lines" of computers.

We've got the ENVY. (HP's answer to the MacBook Pro. Notice that shiny metal finish.)

Screen shot 2010 04 14 at 6.13.44 PM New Apple MacBook Pros vs. The Sub Branding Horror of HP & Dell

I'm going to skip the mini category or the netbooks, because I don't consider them viable computers at all. So finally we come to HP's Quick Ship models. A page that contains even more odd numbering and Compaqs and no-brands and Pavillions. Here's a page of two of the models available.

Screen shot 2010 04 14 at 6.18.09 PM New Apple MacBook Pros vs. The Sub Branding Horror of HP & Dell

So where in the normal High Performance pages we had dv6t and dv7t, now we have dv6-2150us and the dv6-2170us. I am assuming the numbers at the end have something to do with the configuration. And the "Quick Ship" models are HP's attempt to match Apple's "Shipping: Within 24 hours" deal that is on almost every page of Apple's store. Dell calls it "FastTrack." Or more descriptively on their website "Laptops Delivered in 48 hours." (Man, that's catchy.) But if you want to see Dell's crazy cluster of a laptop lineup, you can find everything you need in this dazzling page. [Page is actually broken in Google Chrome for me, so I'm going to let you venture there yourself. Sorry I was trying to keep Dell out of this.]

So what's this about MacBook Pros?

So here's the punchline. With all the confusion about Compaq, Presario (oops, that was Compaq's old brand), Pavillion, and G-series laptops, Apple has exactly THREE lines. You either want a MacBook or a MacBook Pro or the esoteric AIR. One is plastic and less expensive. The other two are metallic and more expensive. And in the MacBook Pro you have the choice of THREE screen sizes. That's it. Oh, and most of them carry the "Ships: Within 24 Hours" promise.

So guess what, if you're looking for a high performance laptop you can see all the Apple's in ONE SCREEN.

Screen shot 2010 04 14 at 6.34.36 PM New Apple MacBook Pros vs. The Sub Branding Horror of HP & Dell

And while Acer, Dell, HP and the rest of them are competing at the $500 notebook market, Apple's cheapest machine starts at $999. As Steve Jobs said while addressing the Netbook phenomenon, Apple is not interested in making cheap laptops at the expense of a great computing experience.

So I guess you could join in about how the iPad is now just like a Mini, or a Netbook or a Slate (once the real ones come out, that is) and I guess you'd be partially correct. But my iPad is NOT a computer/laptop replacement. But for my mom or my daughter, it just might be the $500 computer that is perfect for either of them. Easy, light, all-in-one tablet computer. Although my mom already has a MacBook.

I'll keep my MacBook Pro at this point. And I'll let Apple keep the high ground in the laptop wars. Let everyone else fight it out in the low-cost trenches where the margins are thin enough to break the bank. Oh, and did I mention, that on all of those other machines, you've got to run Windows or Linux? Sure, Android is coming in something bigger than a toy, and Chrome is coming, but today, it's Windows or Mac. Linux if you like do-it-yourself computing.

So now the i-Core MacBook Pros are out. And of course I WANT one. But my computing tasks are handled pretty smoothly with the Core 2 Duo machine that I have now. So I don't need an upgrade. (I never did under stand Intel's duo and 2 brand on those chips though.)

Well, if you want to see what to buy, if you are not going to buy a Mac, I'd say go to Best Buy or Frys. Touch the computers. See what feels and looks the best. Then go with that. If you try and sort through Dell's or HP's websites you are in for a world of confusion. With Apple, once you know you want an Apple the choices are pretty simple. And once you've had an Apple or an iPhone or an iPad, you will have a hard time going back to the Microsoft Way. That's just my opinion.

@jmacofearth
permalink: http://bit.ly/new-intels

If you like this you'll love my sub-branding deck on Slideshare.

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