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Aug 05 2009

Going TRIBAL: The Foundations of an Active Community Site

Year after year in my consulting practice I hear the proposals, requests, pitches for "building a community site." While the clients range from Fortune 100 tech companies to hyper-niched start-ups the call is always to build a "community" or "include social media" as part of the plan. 80% of these projects fail and here's why.

  • A community is not the platform. (Jive, Community Server, NING, Facebook, Posterous, Social Text)
  • A community is not the marketing plan or advertising budget. (Big bucks in Ad Words does not a successful community make.)
  • A community is not the leadership. (Visionaries and evangelicals can bring in the initial flock, but not maintain it.)
  • A community is not a brand or a company. (Dell, Cisco, Microsoft, Oracle, Cartoon Network, Disney, iCarly)
  • A community is not driven or organized by a "community manager." (Managers are moderators or facilitators not leaders.)

What then is a "community?" What is the magic sauce that causes some communities to expand and grow and others to grow dark the minute the marketing budget is spent?

In Seth Godin's book Tribes he has a great quote about driving community.

Anatomy of a Movement

  1. A narrative that tells a story about who we are and the future we are trying to build.
  2. A connection between and among the leader and the tribe.
  3. Something to do – the fewer the limits the better.

Too often organizations fail to do anything but the third.

So what is missing from most of the "community" plans I have seen is the passion. The empowered leader who speaks with authority and a vision that people want to follow. And "follow" is a overused word, but it is accurate. We join communities because we believe in something, because we want to support a cause, and because we want to connect with others who have the same goals and intentions.

Why hasn't Apple computer formed a large "community area" on their website? I mean is there a company that has more passionate users? Can you say iPhone or iPod without starting a conversation? But what Apple knows that some of the other manufacturers don't is, they can create beautiful products and let the communities build themselves. Do a search for iPhone or iPod and you will be overwhelmed with the number of TRIBE sites that exist, without any support or input from the visionary, Steve Jobs. But there is only one Apple.

For everyone else we have to work a little harder at "building a community."

Here's where most "social media plans" start.

  1. Build a blog.
  2. Allow commenting.
  3. Open a discussion forum on various topics.
  4. Hire community managers to drum up interest and drive engagement within the topical sections.
  5. Drive traffic and interest via online marketing and paid-per-click advertising.

Basically, build it and they will come if we ask them to.

However the reality is more cut throat in this click-stream focus that we have today. If you are not doing a better job than Facebook of attracting and interacting with your Tribe then you will soon go dark for lack on enthusiasm and energy. So what is it about thriving communities that makes them go?

  • Economic value to the participants. (WIIFM – What's In It For Me?)
  • Belonging/Tribal connections and facilitating and enabling those connections. (I want to belong.)
  • Strong focus and compelling vision for the community. (Show me the light.)
  • Members are given an easy opportunity to participate and connect with others of like mind. (Let me connect.)

So Facebook, now estimated to be the 4th most popular site on the web globally, is really a baseline for social media. While the apps, games, groups and causes on Facebook are interesting, in my opinion they are not enough to foster a "tribe." If you consider Facebook your "community" then you are talking about a different type of engagement, for the most part. When I talk about Tribe, or "circle of passion," what I am talking about is close to a Group or a Cause on Facebook, but with a few differences.

In my next community post, I want to look at both the Group and Cause models on Facebook and see what we can do to learn and adapt what IS working there into something that we might be able to use to build a "community" on our own site.

Stay tuned and stay connected.

@jmacofearth
permalink: http://bit.ly/going-tribal

Releated Posts:

A few Tribal sites I'm involved with:

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Jun 21 2009

Online Activism, Going Green About IRAN (updated 6-22-09)

Update 6-21-09: The NY Times is covering Iran with a piece on Twitter: Twitter on the Barricades in Iran: Six Lessons Learned, By NOAM COHEN

  1. jmac gotinnovation wIran Online Activism, Going Green About IRAN (updated 6 22 09)Twitter is a tool, difficult to sensor
  2. Tweets are generally banal, but watch out
  3. Buyer beware
  4. Watch your back
  5. Twitter is self-correcting, but a misleading gauge
  6. Twitter can be a potent tool for media criticism

Update 6-20-09: Okay, putting the peace sign back in my avatar due to user feedback. I still believe that clickstroke activism is not very ACTIVE. But is is SOMETHING. And SOMETHING is SOMETHING.

So the pen is mightier than the sword, said someone. And writing can be an agent for change everywhere. And the internet is like this great big global network where we can all see and hear what is going on around us. And this CAN be harnessed for good, no doubt.

But our online activism leaves a lot to be desired. I would not say the keystroke is mightier than the pen or sword. I'm going to give a few examples of what I'm talking about.

First up, the Uprising in Iran. (I'm going to stay mostly clear of the politics here, I promise) I added a little green peace sign to my Twitter Avatar to signify my support for the people of Iran who are protesting passionately about the recent elections. As the NYTimes says:

"THE grass-roots protests that have engulfed Iran since its presidential election last week have grabbed America’s attention and captured headlines — unfortunately, so has the clamor from neoconservatives urging President Obama to denounce the voting as a sham and insert ourselves directly in Iran’s unrest." (That's all the politics, we're done.)

Picture 84So we are all turning our Twitter Avatars GREEN or adding the Green Peace sign as our SHOW OF SUPPORT. Okay, so I went along with the idea. And…  And… Well, I guess it's better than doing nothing. Or, maybe it isn't. Maybe the EASY ACTIVISM is leaching off our actual participation in the process and, GASP, turning us in to CLICKSTROKE ACTIVISTS who do little more than sign up for the supporting role and then… Do… Nothing…

I am pointing the finger at myself here in this case. (and several more as you shall see) But what I am wondering aloud about is this. If we are given easy ways to SHOW OUR SUPPORT does that diminish our actual participation in that supporting process. So if you've got a green Twitter avatar or a green peace sign (mine's coming off in a few minutes: update, mine is gone) have you done ANYTHING ELSE to support Iran? Have you participated in any other forms of activism in support of Iran? I raise my own hand and say NO. Damn! Oops. No, not me. Nada. And I would suspect that the "feel good" part of this passive activism is the part we all love to jump on. But the WORK of activism, the pen to checkbook or pen to blog/comment/write is much harder to get motivated about.

So let's look at a few other examples.

Facebook Groups and Facebook Causes.
I have written about facebook activism before, but this time I wanted to give some specifics. I'd like to look at a recent Facebook group that I have been participating with. The group is called OPENAUSTIN and it was formed by local "activists" who were rallying to push the City of Austin into using Open Source as a methodology for building the Open Government website.

So here you have a group of 302 online workers, passionate about doing the right thing, signing up to participate in a Facebook group. And on this, what I would consider "very active" Facebook group we have 9 discussion topics, that's TOTAL. And only 5 people started those discussions, and 4 of the 9 were started by me. (you'd have to admit I'm doing my part to get the party started.) Now the Wall Post, the most basic and simple Facebook interaction, situation is better, but not by a lot. We have a TOTAL of 36 wall posts for 300+ members. In my opinion that's not all that impressive.

But what I will tell you is that this is one of the more active and successful groups on Facebook that I have been a part of. At least there is some activity. Here another example. A relatively new group formed by a local social media writer. This groups focus is WordPress and getting your ass online. Wanna see the stats on this one?

Picture 81

221 members in this group. Some smart people who I know and love. And there have been FIVE wall posts. FIVE! Out of 200+ people who are working to get online and into social media participation. So where's the fail? I'm not quite sure why Facebook has such a bad activism/participation record, but I can't point to many groups that are more lively than the OpenAustin group. And I CAN show you that on 90% of the 148 groups I am part of, there is NOT ONE WALL POST and NOT ONE ACTIVE DISCUSSION. Yep, you heard me shouting. I'm flabergasted by the LACK of participation.

Picture 82And now the Data Center and Virtual Worlds. This is the NYTimes article that helped get this post rolling: Data Center Overload, By TOM VANDERBILT, June 8, 2009:

"On a recent rainy evening in Brooklyn, I was at a friend’s house playing (a bit sheepishly, given my incipient middle age) Call of Duty: World at War. Scrolling through the game’s menus, I noticed a screen for Xbox Live, which allows you to play against remote users via broadband. The number of Call of Duty players online at that moment? More than 66,000."

And when I juxtaposed that idea of the online community playing a game and worlds away a country in turmoil and a similar number of people taking to the streets, in opposition to the brutal leadership that claims to have won re-election… Well, something seemed out of whack.

We've got a lot of click living going on. Some examples of the top realms are World of Warcraft, Second Life (are people still doing 2nd Life? not hearing much about it any more), SPORE, RockBand, HALO online, Knighthood on Facebook, and all these other fantasy worlds. We are talking MILLIONS of people online at any given moment in some twitch-response shooter or roll playing masturbatory alternative life.

So is the same thing happening with things like Iran. We're all coloring our avatars green, we're adding green peace signs to our pics, were all tie-a-yellow-ribbon-round-the-old-oak-tree activists. We're groupies more interested in the Flair of the badge or group logo, the inclusiveness of click activism, without the action ACTIVE part.

So in summary, there is no doubt that we are part of a GLOBAL ONLINE COMMUNITY. And I am also not disputing the intention or integrity of the people (me included) who sign on and add peace signs and Facebook Groups or Causes. The idea that I would like to leave you with is this: It's easy to join a movement online. It is harder to commit time, money and other resources to actually DO SOMETHING IN SUPPORT OF THAT CAUSE. Mostly we add badges, join groups and go online to play our fantasy out in a virtual world.

The REAL WORLD and the REAL WORK required to participate in a movement is much harder than clicking JOIN. You have get out there. You have to write something. You have to comment, blog, discuss. And in the REAL WORLD you might actually have to step away from the keyboard (computer, phone or Nintiendo DS) if you want to have an impact. Fine with me if you want to add the green peace sign to your Twitter avatar, but then go do something. Seriously, the peace sign without the action is a false token of caring, one that I have now taken off my Twitter pic. One that I added back, now with "Got Innovation?" green avatar.

@jmacofearth
permalink: http://bit.ly/activism

Jon Lebkowski has a great post on Worldchanging.org about Iran Green.

I posted this comment to follow up on my ideas on clickstroke activism presented:

Jon I appreciate your exploration of the GREEN AVATAR in support of IRAN. And while I agree that Something is Better than Nothing, the point that I would like to make here is that the GREEN AVATAR is a pretty small something. A bit like putting a pink ribbon icon or yellow wristband icon on you twit pic. While it shows your sympathy or connection to the cause — again, better than nothing — it does not contain any real action or "activism" in this case.

Turning your Twitter avatar green is a visual demonstration of support, and it can be symbolic of a deeper emotional engagement. Says Shirky, "Twitter makes us empathize. It makes us part of it. Even if it's just retweeting, you're aiding the goal that dissidents have always sought: the awareness that the outside world is paying attention is really valuable."

In your own words it CAN be symbolic of a deeper emotional engagement. It CAN aid the dissidents in showing that the world is watching.

What I WISH it did was represent ACTION that the person has taken in support of the cause. Perhaps an ICON that showed "I have contributed $5 to the Help Iran Campaign badge" would at least have some Action behind it.

As it is, in my opinion, this "keystroke activism" that gives us the warm fuzzy of activism and tribal joining that may be reduce some "social media enabled events" movements to symbolic gestures. In an ACTIVIST's dream all these green avatars and green peace signs of support would carry more weight than a pressure of a click.

Namasté,

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May 24 2009

The F-Bomb and F-Book: The F-Book Manifesto! [Facebook = F-Book]

f-book manifesto logo

One of the most polarizing and incendiary things one can say or write is fu**! The F-Bomb got me my only ethics reprimand. I was in my cube talking on the phone, and I must have emoted a bit too loudly. A couple of days later, a co-cuber sent me an email warning me and asking me to watch my language. She wrote, "some of your coworkers find your use of that word offensive." Of course, the coworker, who I had been talking to on the phone said, "Fu*k That!"

Compare that to F-Book. One of the most confused and misguided things one can say or write about social media is F-Book is the future of Social Media. That's how it's gonna be referred to in the future. Not Facebook but F-Book. Because similar to the F-Bomb it strikes fear in the hearts of many. Here are some of the fears I am aware of. My own F-Book Manifesto!

  1. F-Book is for business
  2. F-Book is Social Media
  3. F-Book apps
  4. F-Book gaming
  5. F-Book has a clue
  6. F-Book sucks
  7. F-Book keeps making really stupid changes
  8. F-Book is better or worse than Twitter
  9. F-Book is great
  10. F-Book status updates are how I keep current with my "friends"
  11. Does F-Book matter?
  12. F-Book has a financial model in mind
  13. F-Book ADS are pathetic
  14. F-Book ADS are funny
  15. F-Book says "We are happy with our current financial plans."
  16. F-Book is delusional
  17. F-Book has a Senior Platform Designer and his name is Dave Morin
  18. F-Book's Dave Morin is #16 in Fast Company's Most Creative People List
  19. F-Book's Dave Morin, according to FC list, "crisscrosses the globe to conferences and OpenID meetups – as an ambassador for the notion that F-Book can play well with others."
  20. F-Book doesn't need to play well with anyone
  21. F-Book's Dave Morin is not focused on "the redesign of F-Book's home page," again according to the FC listing
  22. F-Book management better get somebody other than Dave Morin, then, to look into how F-Book is getting WORSE not better in User Interface
  23. F-Book unfortunately is probably the most powerful force in the universe after Google
  24. F-Book makes Twitter's hype look puny
  25. F-Book adds 200 servers a week to keep up with the new members and new traffic (I made that number up, but it does add a phenomenal number of servers each week)

I think that's enough for now. And now as my gift to Dave Morin and the F-Book design team, below are several unsolicited critiques of F-Book. No strings guys, but DO SOMETHING better than you are now. Cause you keep F-ing it up.

@jmacofearth
permalink: http://bit.ly/F-BookManifesto

Related Posts:

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May 18 2009

Social Media Strategies: Calculating the ROI on a Social Networking Saturday

the online social network

The major skepticism about Social Media revolves around calculating ROI. While that is a fine metric there are other intangibles that are not easily added to an excel chart. Several Saturdays ago I made a notes during a single day to see if I could apply ROI concepts to the worth of "networking."

First I would like to share that I find Online Social Media networking is the same a offline social networking. You go to events, you talk to people, you find out what they are doing. You run into old friends and make new ones. And more than likely the center of your engagement is something other that "networking." And I would propose that the Value of the networking is something other than simply ROI or WIIFM (What's In It For Me).

Online Social Networks for business: LinkedIN, inSocialMedia, Posterous, myBlog Network, Digg, Technorati, Facebook.

Offline Social Networking Saturday: local club tennis tournament, elementary school Carnival day.

Business Connections: ebooks, lead gen, search engine optimization, social media training and consulting, re-introductions into Dell, Global Services, technology discussions "the force" platform.

Employment Connections: recruiter with an opportunity, former colleague at Dell with insights into the current situation in RR.

Resources: two attorneys with IP and tech experience, one high-level executive recruiter.

Immediate ROI:

  1. Recruiter pitched me for a position.
  2. Online Marketing expert and I exchanged ideas about publishing ebooks and offering consulting services for hire as a Social Media Braintrust.
  3. Dell friend was reactivated about my search to rejoin Dell. Just the conversation was encouraging. He is always encouraging.
  4. One of my tennis opponents is interested in following up about my Social Media training sessions.
  5. Both attorneys expressed an interest in discussing the IP patent filings for Clear Green Technologies.
  6. One of the attorneys invited me to be his guest at a class on entrepreneurship at the Acton MBA school.
  7. The Technology lead for Eanes ISD and I continued our ongoing discussion about brain training and video editing.
  8. I made one connection that I was going to send as a referral to a former colleague for possible work.

So, like Brian Solis says, Social Media is like a cocktail party, you already have the skills you need to be successful.

One large difference is it is much easier to make a "connection" in Online Social Media. In the offline world you have to set dates, locations and then everything has to go right for 3 – 5 days, you have to remember to show up, and you usually have to get out of your comfy chair and drive somewhere.

The value for me of the offline meeting is in the energy and passion you can transmit, resonate with and mine, in a face-to-face with someone who has a similar path. It is also easy to tell when there is not a lively connection, and you can make educated decisions based on that information as well.

Online, the connections, groupings and affinities are too easy. There is very little commitment. Even within groups, causes and linkedIN networks, the "value of the relationship" while tangible, is less than a 15 minute chat at a local coffee shop.

The Online Affinity Group takes 2 minutes of investment to "join" and very little else. I would estimate the "participants" on Facebook groups hovers at around 3%. Everyone else is lurking. Or adding the group as a piece of flair, or merit badge, to show their support. They are not willing to buy you a cup of coffee on speculation, how ever. And usually are not willing to pitch in the price of a cup of coffee for the "cause" they are supposedly supportive of. But it does feel nice to have Bono and his RED campaign on your page. And nobody can argue with the support of Darfur. Warm fuzzies all around. (Actually I bet folks can argue about Darfur.)

At the coffee shop however, if you run into a traffic jam on the way to the meeting… And you forgot your cellphone a home… And your connection is impatient and leaves after 15 minutes so you MISS… That may be unrecoverable. Offers of paying for the next coffee, propositions for the next meeting, might just become more chatter on the social net. Even with people you know, sometimes the "gathering" does not go off as planned. Regardless of which party had the breakdown, you can quickly tell the value of the connection by the follow up and repair that does or does not take place.

So again, I propose we look at WIIFY, pronounced wiffy. What's In It For You.

If I am not providing enough WIIFY, either online or offline, then perhaps the value and ROI on the exchange are low. However, when we are able to exchange sparks either online or offline, the glow from that meeting can fuel the next 20 connections, ideas, posts, phone calls.

So if we want to examine the ROI of social media we need to look at the sparks and the momentum being generated.

Both as individuals and companies we need to see the growth of our ideas and brands and pronouncements. Putting those directly on a excel spreadsheet can be difficult. But seeing the disciplines of PR and Advertising in the social media age, we can see that there is no other way. We MUST participate. Both offline and online social networking have amazing potential to build momentum behind a brand or a business plan.

Missing the face-to-face meeting or missing the chance to interact online are much the same. The value is where you find it.

@jmacofearth
permalink: http://bit.ly/SM-ROI

I'd love to hear about your #SocialNetworkingSaturday if you are on Twitter today.

Additional Resources:

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Next Page »


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future posts

A Collaborative Space: WebEx, Go-To-Meeting, Skype, Basecamp (Teaming/Meeting Tools)
Twitter Problem: How do you find enough interesting people to follow? Then how do you keep up with them?
The Agile Mind: Construction, Evolution, Care, and Feeding Instructions for Mental Flexibility

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