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Aug 16 2010

The Six Pillars of Online Reputation and Brand Management

  1. googling will make you go blind, cartoonLegitimacy
  2. Currency
  3. Documenting Work
  4. Interactive References
  5. Hooked into Communities
  6. Know What Google Knows

Social Media might be a buzz word, but one thing it is not is a get rich quick scheme. Those trying to use it as such are quickly dropped, unfollowed and unfriended. So what makes up a good social profile?

1. Legitimacy only comes from continuous participation and conversations. Yes, you can drive a ton of connections on LinkedIN, and you might even get a bunch of people to "trade" recommendations with/for you. But the legitimacy comes from ongoing participation and contribution. It cannot be faked. And this is a good thing.

2. Currency. What have you created, written, managed lately. Most people don't want to hear about "back in the early days." Everything is about now, here, and this moment in history. And watch for the question, "And what was your actual contribution on this project." Cause Sr. titles and uber-cool monnikers are only good for identifying you not bringing any currency to the discussion.

3. Documenting Work is the process of building process. While you were doing all this cool work, were you also putting process into place? At Dell process was valued over people. I'm not saying that's a good thing, but I did come out of my two years there with a healthy "process mind." And I don't think you can build business without it. If you can't scale here in the US with a local team you have no chance of scaling in Latin America or India. Process is king when talking about execution and content.

4. Interactive References go hand in hand with currency, but they are a little different. So you've got some friends and followers. And you have a few good references on LinkedIN who have actually worked with you. Now what? Pay attention to the people you have done "interactive" work with. Make sure you keep the contacts warm. And even better, make sure you offer to support them often and long before you need their support. When you need the job reference, it's too late to ask for one.

5. Hooked Into Communities equals participation. Where do you belong? Where do you comment, where do you write? (You do write, don't you?) In the same way you cannot build a LinkedIN profile over night, you cannot build a history of content and social participation over night. You have to start now. And if you don't blog, or comment, or participate,  you'd better be prepared for me to ask why. And if you have nothing to say, well, maybe you should go into a different line of business. The "interactive" part of interactive media is being online and communicating your voice.

6. Know What Google Knows about you. This final law should be a weekly activity. The expression "Google Yourself" may sound funny, but if you don't know what the web is saying about you, you might be missing some opportunities and perhaps even some barbs. I have a Google Alert set to email me a link anytime it comes across my name or my unique Twitter ID. And if I control the top 50 listings about myself in Google, my detractors are going to have a hard time putting up anything of value to degrade or contradict me.

@jmacofearth
permalink: http://bit.ly/six_pillars

A few other winners:

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Jan 24 2010

Uber.la's Google Analytics Trends: images.google.com Rocks the site!

Category: community building,how do i?,social media,toolsjmacofearth @ 5:19 am

Every now and again I try and share some of the numbers from my little microcosm on the web. As the tools become better and google analytics becomes more automatic, it is more the insights you can draw from the metrics rather than the metrics themselves. Now that we ALL have metrics and we all have access to the same tools, the real work is finding the strengths and weaknesses of our efforts.

Marking the first 15 days of the new year and the last 15 days of the last year, I have some interesting things to share.

google analytics, sharing google analytics, 30 days with Google Analytics

What was surprising to me was the number of links I got from images.google.com! And even images.google in other languages.

google analytics, sharing google analytics, top referrers

Top posts by title:

google analytics, top pages by title, sharing google analytics

Aside from the breakout hit of iStat Menus and Snow Leopard you can see a serious traffic spike begin around CES as I began some fun posts about Apple buying Twitter, and a lot of stuff about the Apple iSlate. I was just having fun. But the traffic growth was huge!

Search traffic. Wow, 91%! Go g-force!

google analytics, top search engines, google analytics on search

It's not that I'm not listed in the others. I mean, BING has my back links in the 100k+s. But if you look at how my site trends against the "market share" statistics that are bandied about. In my case, Google has got everyone else in a sleeper hold. Amazing.

@jmacofearth
permalink: http://bit.ly/analytics-sharing

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Jan 22 2010

The Backscratching Experts of Social Media and SEO are Gone

The greatest endorsement of your professional career is when someone you have worked with before comes back to get you for their new gig. This doesn't happen often in a lifetime, but when it does it feels great!

kights in battle - i've had worse - black knight - monte python

Trying to trump up your linkedIN credentials by recommending someone you hardly know, or exchanging recommendations with someone that has zero history of working with you is a pretty risky business in the first place. Doing it where professionals are discussing the business of eMarketing is both ironic and misguided. (This new Expert? Discussion on LinkedIN has been started to see if we can learn from what happened.)

Today the social media expert and SEO expert fan killed the group that created them. Before this group, these were just two ordinary snake oil salesmen on LinkedIN. Not that they didn't have legitimate businesses, they did. But somewhere along the way to credibility they decided to pull one over on the professional crowd here on linkedIN and represent themselves as "experts."

It's a hard term: expert. It denotes not only mastery, but a long history of execution, in what ever field the shingle happens to be put up. In this case it was social media and SEO. While these are buzz terms, the science behind both of them is fairly well known, if you are working in the field. So when someone comes out and represents themselves as a "expert," unless they are Seth Godin or Thomas Freidman… well, they might not be experts.

I will spare you the gory details of the skirmish that followed, but for some reason I was irritated just enough to turn the corner after they attacked me on my first post to the thread, and I went to work to illuminate the fallacy of their self-proclaimed expertise.

I guess I have to ask myself why I did it.

1. joy of repartee

2. a duel to the death

3. if trolls are going to gang up on people, there should be some advocates that fight back

4. the conversation in many forums relies of very few conversationalists, everyone else is a lurker

5. when someone ventures in to an interesting forum, and says their piece, they should not be attacked because they disagree with you

6. the case study would be amazing if they kept up their idiocy

They should not be attacked at all. BUT… If you do feel that they are spreading misinformation or lying or bullying others into silence, well… that steams me up. I admit to getting somewhat self-righteous.

Last summer I went tweet to tweet with a local writer. Blood was shed. Twitter armies were mobilized. Accounts were blocked. And legend was made. At least that's my side of the story.

emarketing association network on linkedin - the CRAP warsSo tonight ends the era of the CRAPsters, the CRAP brothers, or "the twins" as I liked to call them once we got into a rhythm. They have killed the group that was an accidental phenomenon and their only claim to social media experience. If you are going to call social media crap, and use odd txt-like spellings like su-ks and rant that the HYPE is a lie and that ROI rules… If you believe that to be true, then stick to your guns.

But if you don't have the data to back it up and you are merely laying in wait for linkedIN folks to wander into the discussion, take the bait and issue their case study, "It IS working for me like this…" If that is your plan or your plan B once things get rolling, it is a hard sell to then turn and say you were merely trying to start the conversation, and "actually" you were pretty smart about social media, AND in fact, while no one was looking you became an expert…

That's where the wheels fell off for me. My first post was this.

"If you are going to fall on your own sword, you might as well make it a big harry one. The only media is social, you goof!"

In my mind, a good-natured jab at the pontificating initiator of the group.

Boy did that guy uncork a can of whoopass on me. He was never able to see straight after I engaged further in the discussion as he attacked. I assume he was used to winning. And having others bow out and leave. And he had a friend to was calling himself an SEO expert at the same time his main site was pulling a google page rank of ZERO. Something was out of whack. Seriously out of whack.

Digging a little bit into their connections, I found that the instigator had actually attacked the joiner a few hundred posts back. But somewhere in the discussion, long before my time in the group, they formed a pact, wrote and posted cross-scratching endorsements of one another's work in SEO or social media.

WHAT? My mind ached. My joy of war peaked. And I loaded my quiver and went to battle.

@jmacofearth
permalink: http://bit.ly/experts-of

Additional humor: at one point these geniuses decided they would PDF the entire discussion group (I don't know who's idea this was) and use it as an enticement to get people to leave this group, now toxic, and join their new group. As I laughed aloud I typed flight after flight of arrows into the group asking, "How does a PDF of a live discussion even make sense?"  I never got an answer. Nor did I see that they had created an update after the next several hundred posts. After a while they quit marketing their new group with "the PDF of this group." Quite a few people Private Messaged me to say they agreed. I even have a copy of the V3 of the PDF if anyone wants to see it.

[As a response to some of the comments here, and more so the comments I got as part of the LinkedIN viral discussion, I have launched a NING community site to rally around the best ways to deal with TROLLS who attack. And more importantly the Trolls who threaten. Please join us at Social Media is Not Hate (Ning) You might be member #2! And you can find a new LinkedIN discussion questioning the use of the term "expert" in your linkedIN bio: http://bit.ly/experts-of-2]

Granted there's not a lot of similarity, but here is a linkedIN group that is going viral as well. Quotes! Who'da thunk?  http://bit.ly/quotes-linkedin

The whole post thread. Watch for Trolls along the path, cause they are hoppin mad today!

Nice Shot – How long's it been since you've seen the Matrix?
Social Media Proves Successful as ROI for Business, LinkedIN Group Flames On
Challenge ROI, Challenge the Model, but Social Media Means Real Business
Social Media Being Challenged: CRAP? For Business? Really?
A Bit 'o Humor at the Experts Expense: The SEO Expert said to the SM Expert
The Red Badge of Courage: Haiti Needs Everyone's Help (JAN 19-10 update 5)
My MLK Manifesto 2010: I have a dream… I wish social media could be used to…
A Pirate's Life for Meeeee: Now about this Duck Song Thing? (Waddle Waddle Waddle)
Crazy Little Thing Called Love: If You Can't Say Something Nice… Well, Shout It
Drawing the Circles Around LinkedIN Contacts – Social Media for Business of Any Size
Does LinkedIN Create Business via Social Media Networking?
LinkedIN Gets Social: Is it Viral or CRAP? You Decide.

Well, at least we have the Teletransporter to help us out when we get in a bind of ethical proportions.

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Next Page »


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future posts

A Collaborative Space: WebEx, Go-To-Meeting, Skype, Basecamp (Teaming/Meeting Tools)
Twitter Problem: How do you find enough interesting people to follow? Then how do you keep up with them?
The Agile Mind: Construction, Evolution, Care, and Feeding Instructions for Mental Flexibility

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