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Mar 26 2010

"We Googled You" : What You'd Better Know About Your SERP on Google

So when I say to you, "Go Google yourself," I am not making a derogatory statement.

What I am saying is Google knows and retains all that you have done and said online. If you don't want Google in your data, well… Don't get online. Sure there are things that protect you from "privacy" concerns. You can turn off your data sharing and your participation in Google's customer feedback programs. You *can* do all that. (Actually I'd be much more concerned about Facebook using a picture of you in some random ad on your friends pages. If you need help turning up the Facebook privacy selections, that we can help you with.)

Google on the other hand, with the recent inclusion of real-time search (meaning they are getting Twitter updates as they happen and displaying them on their results pages) the circle is complete. Google has everything you do.

As long as you are aware of that, no worries. But any illusion you have of keeping your Facebook account and your Linked-In accounts fire-walled, well, those are simply not possible. And let me show you why.

SERP is a search optimization term meaning Search Engine Results Page. So let me give you an example of a SERP on someone famous. Say, my favorite entrepreneur, Steve Jobs. Let's see what we get when we simply Google "Steve Jobs" and APPLE. Adding Apple just to target the content a bit more focused.

Steve Jobs search results in Google

Wow, 20.8 million pages. Okay. What I like a lot is a bit further down the page:

Steve Jobs and Apple image results

Okay, so with Steve it is easy to see how a lot of people would be interested in information about Steve. So your results may vary.

Now let's indulge *me* for a second and look at my SERP and I will show you how the two universes of professional and private will never be separated again, as far as Google is concerned. And then we will discuss what you need to know and do to keep your Google SERP in good shape.

John McElhenney's Google SERP results, March 26, 2010

Again, your results might be much larger or smaller than mine depending on your activity. But here's what I want you to see.

In the olden days, pre-2008 say, your resume was your calling card. Simple things like where you went to college, did you graduate, what degree did you get and what jobs and responsibilities have you had in the past were all somewhat crafted by you. And of course you put the best spin on every possible detail. NICE.

Today when I get a new business contact, either through networking, or as a potential new client, I Google them. And what I get, for the most part is a Google googles view of their expression on line. I get to see who they are connected to on Linked-IN. I get to see what sites they publish on, or comment on in the blogosphere. And I get to see their Facebook and Twitter activity. And here's the kicker. I can see ALL OF THEIR FACEBOOK and TWITTER activity.

So this is why so many younger workers are being advised to be careful about what they say or do online.

And if, like me, you are working to make a name for yourself in social media, no party pictures will ever go away, so be careful what you share with your phone camera. Even Flickr and Picassa are indexed.

So here's what I advise.

1. Google Yourself. And do it often.

2. Set up a Google Search Alert. That way when Google notices something new that you've done online, you get an email making note of the event.

3. Clean up what you can.

4. Write with precision and passion. But be aware that EVERYTHING you write will be searchable, index-able and retrievable for the foreseeable future.

And then the best thing you can do is take control of your Google SERP. If you are in social media, then you need to be publishing. If you are IN social media and are "working the web" and you are interested in working for a company that does social media you'd better be able to show that you have been on Linked-In for more than a month. And that your participation online is more than a Facebook party montage once in a while.

Here's the rule. Everything you say and do online can and will be collected in your Google SERP. So keep it clean. Know your Google SERP, publish more content to increase your Google love, and be aware of everything you publish.

@jmacofearth
permalink: http://bit.ly/google-u

A couple previous posts that might be helpful:

And finally, since it has just be published, here is Steven Tomlinson's TEDxAustin talk. And one of the big points that struck me and that I hold dear to this part of the work, is about the "morning pages" from The Artist's Way. You must establish a dialogue between yourself and yourself. And there are so many ways to do this. But the constant is doing it. I write a lot more than I get up on my blog. And I am getting ever more comfortable with my inner voice in these dialogues. And I'm getting more comfortable with my public dialogues too. And if you are in social media and are not being social, or "putting it out there," you might be an academic social media person. But what you MUST be is a participant.

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Dec 01 2009

What Is Social Media Thought Leadership? And My Next Gig!

Screen shot 2009-12-01 at 1.54.30 PMIt's easy to point at Chris Brogan, Seth Godin and a handful of others and get the idea of "thought leadership on social media." And in this tender young enterprise the definition would be spot on. Both Chris and Seth WORK it and then they THINK about and LEAD conversations for the rest of us. But what about "the rest of us" hoping to add value and make some insightful observations about social media? What does "thought leadership" mean exactly?

By exploring and actively participating in social media, the practitioners begin to get some ideas of how things could be done better, ideas about what would make the social media for business proposition more fruitful. Does that make us social media thought leaders? Simply by writing about social media I would guess we are trying to "become" thought leaders, but what if the observations are proven false? Is it better to put it out there and get it wrong, to engage in the discussion about social media and then watch as the crowd goes another direction?

Brogan is great because in addition to evangelizing social media he practices what he preaches. He has WORKED in the business of social media for years. Perhaps now he is speaking more than participating. Perhaps he's even "thought leadering" more than he is helping companies execute on refined social media strategies. But a certain amount of time in the trenches trying to figure it out, trying many different things, learning from failures, does, in my mind, qualify Chris Brogan as a thought leader on social media.

So what about the rest of us? I certainly have spent 4 – 5 years working to build "communities" and add "web 2.0 features" to corporate websites. Heck I even got to work within the famed Dell Global Online team and work with the Communities and Conversations group to define, build and launch Telligent's Community Server platform. And boy did we learn a lot in that process.

So maybe I AM a social media thought leader. Or maybe I'm just a social media thinker. And perhaps the "leadership" part of my thoughts comes from insights that are echoed, challenged or refined by others. It's in the doing and the participating in social media that I have learned my greatest lessons. And I continue to attempt to lead by putting these ideas out there, on uber.la and several other blogs where I contribute.

What I do know is that I am a social media participant. An excitable learner, early adopter, a vocal advocate and critic. I am attempting to put it out there by being real and being involved. If this is leadership then that's great. but that's not my goal. My goal is to continue growing and learning. And my business is to help companies and colleagues try and get the communities and conversations part better.

I am excited announce that I will be joining Bob Pearson on his social media team, as part of WeissComm Global. For as Bob lead the majority of Dell's social media programs, and guided me on several projects, he is a voice for rational business objectives and how we can better accomplish them using leading edge technologies and innovative community ideas.

@jmacofearth
permalink: http://bit.ly/weisscomm

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Jun 05 2009

The Chronicle Gets Whurley About the City of Austin Website Campaign #OpenAustin #COAwebsite

openaustin atcityhall The Chronicle Gets Whurley About the City of Austin Website Campaign #OpenAustin #COAwebsite

City of Austin Web Site NEWS: The city web staff, including Gail Roper and Doug Marshall, will go before City Council June 18 to make the case for rebooting the redesign process. A revised request for proposal will be issued in July.

The Chronicle written a nice piece the City of Austin Website Project. And they have dutifully jumped on the Whurley/Open Austin bandwagon for photo ops and good press. I'm afraid I have a couple issues with the article for two reasons.

There is one BIG MISS in the reporting.

And an EVEN BIGGER MISS in the Open Austin plan.

The BIG MISS on the reporting: It was the TWITTER Activist process that paused City Council in their tracks.

When the issue was initially broadcast on Twitter, the Thursday before the Friday vote by the City Council. A group of Tweeters began rallying the troupes to demand a halt to the Cignex award. (I was but one of many who began to ReTweet the information to the twitterverse. I believe Lani Rosales of Social Media Labs proposed the hashtag #coawebsite that started the cascade of voices and ACTION that put the VOTE ON HOLD.

At this point #OpenAustin and OpenAustin.org did not exist. Mr. Hurley was not involved in the process or the tweeting activisit action that ensued.

There are a large number of posts (also predating Mr. Hurley's press-aware-press-friendly entre into the discussion) that outline the situation and what the community response was that killed the Cignex RFP Fiasco. You can find links to those articles on an alternative #COAWebsite site http://meterthis.net Her is an excerpt from OM – City of Austin Website Fiasco! – What It Means to Our Community Moving Forward #COAwebsite (notice the hashtag in the title)

Additional stories about the issue:

The EVEN BIGGER MISS: The Open Austin plan. First off it's not a plan. It's a creative use of an idea generation and capture platform called IdeaScale. What Mr. Hurley and company did was launch a "campaign" to Open Source the City's website really without a PLAN or any INFRASTRUCTURE to make that potential plan a reality. Here are my points that I posted on the OpenAustin Facebook page once it launched.

I’m not sure the logic is sound on this idea of Open Sourcing Austin's web site for several reasons.

1. The city needs to name a vendor to be responsible for the budgets and accounting of the work to be done.
2. The RFP states the use of a HUB vendor for a portion of the work. [Sure the RFP is going to be rewritten, but my guess is HUB requirement will stand. Why would the city take it off?]
3. The Open model is great for development but not so great for delivering on-time solutions.
4. There a several different types of teams needed to undertake a site as large as the City of Austin website. Each team could be comprised of 2 – 5 members. Who would lead, elect and monitor these groups and keep the milestone delivery on track?
5. In the Open Source model, who do you hold accountable for problems, missed deadlines and disagreements?

Check out Whurley's response on the OpenAustin Facebook page . I think he gets a few things right, but I still see HUGE (and I'm talking HUGE) holes in the idea.  As Whurley espresses it, "Many among us have suggested the idea of forming OpenAustin into a non-profit that they city would be able to work with on a contractual basis."

evil whurley The Chronicle Gets Whurley About the City of Austin Website Campaign #OpenAustin #COAwebsiteAnother point Mr. Hurley takes aim at my question about "deadlines" and accountability. Here is what he says on that topic, "While I still don't see missed deadlines as an issue, this one is also easy. There will most likely be several groups of key contributors. Some paid, others volunteer. I would say that the people getting paid will probably also be the ones taking on the risk associated with delivering the project." [Yes that is correct, that is where the liability would fall, but where could the $$buck be served?]

And Whurley's last point is this, "Your concerns are all valid, and once we figure out the relationship between OpenAustin and the City of Austin, we'll work with them to address these and other concerns quickly, efficiently, and out in the open."

Well he's certainly got the attention of the Chronicle and the Austin American Statesman and there is no question in my mind that Whurley has his heart in the right place. Maybe there is some self-promo, i'm a "genius" and "evil genius" grandstanding going on, but I have no problems with Mr. Hurley championing the issue and bringing the Open Source model to the discussion.

I believe that what OpenAustin HAS done, and what will comprise 100% of the OpenAustin contribution is putting up the IdeaScale site to capture ideas.

Here are my extreme prejudices with the idea that Open Austin will form an entitity and take on the City's site development project.

  1. The liability with a contract of this size is also a liability of the same size. So $800k contract, $800k liability. I suppose a non-profit of sorts could form and take out a bond or some other insurance against non-performance. Because that's where the rub is. Glad to hear you have successful open source projects under your belt, but I can show you hundreds (see sorceforge.net) that have fallen behind and ultimately fallen apart due to lack of focus and accountability.
  2. So how could OpenAustin (an openaustin non-profit open source group) form a legal body that could be liable for the entire contract and terms of service agreements that would go along with it?

I am listening, but I am also envisioning a collaborative proposal involving 2- 3 local firms. One of the firms would have to be big enough to assume the liability of the entire contract. However, unlike the OpenAustin dream, these team players could have 3 major benefits.

  1. Already in existence,
  2. Already HUB approved and
  3. Already capable of assuming the performance and liability of an $800k contract.

I encourage everyone to join their voices together on the OpenAustin Idea platform. And I hope that the June 18th meeting with the City Council is productive.

I look forward to a healthy RFP process once the new criteria is released in July. A lot of people are interested in participating. I know I am. And who knows maybe Whurley can pull a rabbit out of his hat.

@jmacofearth
permalink: http://bit.ly/COA-NewRFP

Here is the City of Austin Website page on MeterThis.

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social media innovation group

future posts

A Collaborative Space: WebEx, Go-To-Meeting, Skype, Basecamp (Teaming/Meeting Tools)
Twitter Problem: How do you find enough interesting people to follow? Then how do you keep up with them?
The Agile Mind: Construction, Evolution, Care, and Feeding Instructions for Mental Flexibility

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