Quantcast


Jan 22 2010

The Backscratching Experts of Social Media and SEO are Gone

The greatest endorsement of your professional career is when someone you have worked with before comes back to get you for their new gig. This doesn't happen often in a lifetime, but when it does it feels great!

kights in battle - i've had worse - black knight - monte python

Trying to trump up your linkedIN credentials by recommending someone you hardly know, or exchanging recommendations with someone that has zero history of working with you is a pretty risky business in the first place. Doing it where professionals are discussing the business of eMarketing is both ironic and misguided. (This new Expert? Discussion on LinkedIN has been started to see if we can learn from what happened.)

Today the social media expert and SEO expert fan killed the group that created them. Before this group, these were just two ordinary snake oil salesmen on LinkedIN. Not that they didn't have legitimate businesses, they did. But somewhere along the way to credibility they decided to pull one over on the professional crowd here on linkedIN and represent themselves as "experts."

It's a hard term: expert. It denotes not only mastery, but a long history of execution, in what ever field the shingle happens to be put up. In this case it was social media and SEO. While these are buzz terms, the science behind both of them is fairly well known, if you are working in the field. So when someone comes out and represents themselves as a "expert," unless they are Seth Godin or Thomas Freidman… well, they might not be experts.

I will spare you the gory details of the skirmish that followed, but for some reason I was irritated just enough to turn the corner after they attacked me on my first post to the thread, and I went to work to illuminate the fallacy of their self-proclaimed expertise.

I guess I have to ask myself why I did it.

1. joy of repartee

2. a duel to the death

3. if trolls are going to gang up on people, there should be some advocates that fight back

4. the conversation in many forums relies of very few conversationalists, everyone else is a lurker

5. when someone ventures in to an interesting forum, and says their piece, they should not be attacked because they disagree with you

6. the case study would be amazing if they kept up their idiocy

They should not be attacked at all. BUT… If you do feel that they are spreading misinformation or lying or bullying others into silence, well… that steams me up. I admit to getting somewhat self-righteous.

Last summer I went tweet to tweet with a local writer. Blood was shed. Twitter armies were mobilized. Accounts were blocked. And legend was made. At least that's my side of the story.

emarketing association network on linkedin - the CRAP warsSo tonight ends the era of the CRAPsters, the CRAP brothers, or "the twins" as I liked to call them once we got into a rhythm. They have killed the group that was an accidental phenomenon and their only claim to social media experience. If you are going to call social media crap, and use odd txt-like spellings like su-ks and rant that the HYPE is a lie and that ROI rules… If you believe that to be true, then stick to your guns.

But if you don't have the data to back it up and you are merely laying in wait for linkedIN folks to wander into the discussion, take the bait and issue their case study, "It IS working for me like this…" If that is your plan or your plan B once things get rolling, it is a hard sell to then turn and say you were merely trying to start the conversation, and "actually" you were pretty smart about social media, AND in fact, while no one was looking you became an expert…

That's where the wheels fell off for me. My first post was this.

"If you are going to fall on your own sword, you might as well make it a big harry one. The only media is social, you goof!"

In my mind, a good-natured jab at the pontificating initiator of the group.

Boy did that guy uncork a can of whoopass on me. He was never able to see straight after I engaged further in the discussion as he attacked. I assume he was used to winning. And having others bow out and leave. And he had a friend to was calling himself an SEO expert at the same time his main site was pulling a google page rank of ZERO. Something was out of whack. Seriously out of whack.

Digging a little bit into their connections, I found that the instigator had actually attacked the joiner a few hundred posts back. But somewhere in the discussion, long before my time in the group, they formed a pact, wrote and posted cross-scratching endorsements of one another's work in SEO or social media.

WHAT? My mind ached. My joy of war peaked. And I loaded my quiver and went to battle.

@jmacofearth
permalink: http://bit.ly/experts-of

Additional humor: at one point these geniuses decided they would PDF the entire discussion group (I don't know who's idea this was) and use it as an enticement to get people to leave this group, now toxic, and join their new group. As I laughed aloud I typed flight after flight of arrows into the group asking, "How does a PDF of a live discussion even make sense?"  I never got an answer. Nor did I see that they had created an update after the next several hundred posts. After a while they quit marketing their new group with "the PDF of this group." Quite a few people Private Messaged me to say they agreed. I even have a copy of the V3 of the PDF if anyone wants to see it.

[As a response to some of the comments here, and more so the comments I got as part of the LinkedIN viral discussion, I have launched a NING community site to rally around the best ways to deal with TROLLS who attack. And more importantly the Trolls who threaten. Please join us at Social Media is Not Hate (Ning) You might be member #2! And you can find a new LinkedIN discussion questioning the use of the term "expert" in your linkedIN bio: http://bit.ly/experts-of-2]

Granted there's not a lot of similarity, but here is a linkedIN group that is going viral as well. Quotes! Who'da thunk?  http://bit.ly/quotes-linkedin

The whole post thread. Watch for Trolls along the path, cause they are hoppin mad today!

Nice Shot – How long's it been since you've seen the Matrix?
Social Media Proves Successful as ROI for Business, LinkedIN Group Flames On
Challenge ROI, Challenge the Model, but Social Media Means Real Business
Social Media Being Challenged: CRAP? For Business? Really?
A Bit 'o Humor at the Experts Expense: The SEO Expert said to the SM Expert
The Red Badge of Courage: Haiti Needs Everyone's Help (JAN 19-10 update 5)
My MLK Manifesto 2010: I have a dream… I wish social media could be used to…
A Pirate's Life for Meeeee: Now about this Duck Song Thing? (Waddle Waddle Waddle)
Crazy Little Thing Called Love: If You Can't Say Something Nice… Well, Shout It
Drawing the Circles Around LinkedIN Contacts – Social Media for Business of Any Size
Does LinkedIN Create Business via Social Media Networking?
LinkedIN Gets Social: Is it Viral or CRAP? You Decide.

Well, at least we have the Teletransporter to help us out when we get in a bind of ethical proportions.

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,


Dec 28 2009

The Uber.5: Top 5 List to End all Top 5 Lists for 2009 Top Stories, Songs, Books, Tweeters

Category: about me,social mediajmacofearth @ 12:12 pm

A work/list in progress. My top five of everything for 2009.

…cause who has time for top 10 anyway. I have been wanting to compile some top X list of the past year for some time. Now seems like the time. Covering social media, music, reading and personal growth, here is my top FIVE list for 2009. My criteria while writing these lists is no researching or checking back on my shelves or iTunes. If they are not top of mind, they are not top 5 contenders.

The Top 5 Business Books of 2009

Tribes: We Need You to Lead Us
Connected: The Surprising Power of Our Social Networks and How They Shape Our Lives

Connected: The Surprising Power of Our Social Networks and How They Shape Our Lives
By Nicholas A. Christakis, James H. Fowler

The Five Dysfunctions of a Team: A Leadership Fable (J-B Lencioni Series)

Top 5 Non-business Books of 2009

Open: An Autobiography

Open: An Autobiography
By Andre Agassi

Wilco: Learning How to Die

Wilco: Learning How to Die
By Greg Kot

Raising Your Child to Be a Champion in Athletics, Arts, and Academics

Raising Your Child to Be a Champion in Athletics, Arts, and Academics
By Wayne Bryan

The Happiness Myth: The Historical Antidote to What Isn't Working Today

Top 5 New Music (new to me) of 2009

Mouthfeel

Mouthfeel
Magnapop see also "Rubbing Doesn't Help"

Everything All the Time

Everything All the Time
Band of Horses (top track "Is There a Ghost in my House"

Swoon

Swoon
Silversun Pickups (song of 2009 "Catch and Release!")

Wilco (The Album)

Wilco (The Album)
Wilco

Eyes Open

Eyes Open
Snow Patrol (top song, "Eyes Open.")

Honorable mentions: Heartbeat Radio by Sondre Lerche

Top 5 Music of All Time (when setting up my new MBP these were the 5 catalogs I had to have)

  1. The Who
  2. Coldplay
  3. AC/DC
  4. Wilco
  5. Led Zepplin

Top 5 Tweeters (Influencers who shaped much of my social media follow this year)

  1. @chrisbrogan (almost redundant to put him on here, if you don't follow CB, who do you follow)
  2. @armano (the visualization king of social media, now back in Chicago after a short stint in Austin)
  3. @bobpearson1845 (the spokesman for enterprise social media, period)
  4. @bruceeric (a friend, confidant and top social media writer)
  5. @ITInsider (when I need to know something, this is who I ask)
  6. honorable mention: @britopian (now a colleague of Bruce Eric Anderson's at Edellman)

My Top 5 Posts of 2009 (At the risk of being self-promoting (oh heck, who isn't))

  1. What Is Social Media Thought Leadership? And My Next Gig!
  2. Laptop Battery Maintenance and Optimization Laws: How To Get More From Lithium Ion Batteries (practically a viral hit)
  3. Why Everyone Wants to be Your Social Media Strategist
  4. What's Your Social Media STACK? Application Framework? Social Media Workflow?
  5. What is Your Imagination Immursed With? (The Artist's Way at Work)
  6. Fire Everything! – Twitter Facebook LinkedIN Convergence – What's Okay What's Not (watching Star Trek tonight I have to add a bonus Post in honor of the FIRE EVERYTHING charge.)

My Top 5 Fails of 2009 (for obvious reasons several of these subjects/posts have been de-posted)

  1. Going postal: posting waaay too much information about my Dell departure. (posts de-posted)
  2. Tweeter Sniper: a local online luminary had sniped me too many times, I responded (posts de-posted)
  3. Kindle sux: while I still think it's a bad excuse for a tablet computer, the Kindle seems to be a 2009 hit http://twindle.me
  4. Social media is the path to success (it takes a lot of work, and much of the promise is hot air) Who Needs a Social Media Strategist In This Economy? What's The Value Proposition?
  5. Twitter Fail: still around in the waining days of 2009, let's see if Twitter.com (the official company/site) is still standing at the end of 2010. Don't Panic… But TWITTER IS DEAD, Done, Not Coming Back! NEXT! (Updated)

@jmacofearth
permalink: http://bit.ly/top-five

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,


Dec 01 2009

What Is Social Media Thought Leadership? And My Next Gig!

Screen shot 2009-12-01 at 1.54.30 PMIt's easy to point at Chris Brogan, Seth Godin and a handful of others and get the idea of "thought leadership on social media." And in this tender young enterprise the definition would be spot on. Both Chris and Seth WORK it and then they THINK about and LEAD conversations for the rest of us. But what about "the rest of us" hoping to add value and make some insightful observations about social media? What does "thought leadership" mean exactly?

By exploring and actively participating in social media, the practitioners begin to get some ideas of how things could be done better, ideas about what would make the social media for business proposition more fruitful. Does that make us social media thought leaders? Simply by writing about social media I would guess we are trying to "become" thought leaders, but what if the observations are proven false? Is it better to put it out there and get it wrong, to engage in the discussion about social media and then watch as the crowd goes another direction?

Brogan is great because in addition to evangelizing social media he practices what he preaches. He has WORKED in the business of social media for years. Perhaps now he is speaking more than participating. Perhaps he's even "thought leadering" more than he is helping companies execute on refined social media strategies. But a certain amount of time in the trenches trying to figure it out, trying many different things, learning from failures, does, in my mind, qualify Chris Brogan as a thought leader on social media.

So what about the rest of us? I certainly have spent 4 – 5 years working to build "communities" and add "web 2.0 features" to corporate websites. Heck I even got to work within the famed Dell Global Online team and work with the Communities and Conversations group to define, build and launch Telligent's Community Server platform. And boy did we learn a lot in that process.

So maybe I AM a social media thought leader. Or maybe I'm just a social media thinker. And perhaps the "leadership" part of my thoughts comes from insights that are echoed, challenged or refined by others. It's in the doing and the participating in social media that I have learned my greatest lessons. And I continue to attempt to lead by putting these ideas out there, on uber.la and several other blogs where I contribute.

What I do know is that I am a social media participant. An excitable learner, early adopter, a vocal advocate and critic. I am attempting to put it out there by being real and being involved. If this is leadership then that's great. but that's not my goal. My goal is to continue growing and learning. And my business is to help companies and colleagues try and get the communities and conversations part better.

I am excited announce that I will be joining Bob Pearson on his social media team, as part of WeissComm Global. For as Bob lead the majority of Dell's social media programs, and guided me on several projects, he is a voice for rational business objectives and how we can better accomplish them using leading edge technologies and innovative community ideas.

@jmacofearth
permalink: http://bit.ly/weisscomm

Tags: , , , , , , , , , , , , , , , , , , , ,


Aug 05 2009

Going TRIBAL: The Foundations of an Active Community Site

Year after year in my consulting practice I hear the proposals, requests, pitches for "building a community site." While the clients range from Fortune 100 tech companies to hyper-niched start-ups the call is always to build a "community" or "include social media" as part of the plan. 80% of these projects fail and here's why.

  • A community is not the platform. (Jive, Community Server, NING, Facebook, Posterous, Social Text)
  • A community is not the marketing plan or advertising budget. (Big bucks in Ad Words does not a successful community make.)
  • A community is not the leadership. (Visionaries and evangelicals can bring in the initial flock, but not maintain it.)
  • A community is not a brand or a company. (Dell, Cisco, Microsoft, Oracle, Cartoon Network, Disney, iCarly)
  • A community is not driven or organized by a "community manager." (Managers are moderators or facilitators not leaders.)

What then is a "community?" What is the magic sauce that causes some communities to expand and grow and others to grow dark the minute the marketing budget is spent?

In Seth Godin's book Tribes he has a great quote about driving community.

Anatomy of a Movement

  1. A narrative that tells a story about who we are and the future we are trying to build.
  2. A connection between and among the leader and the tribe.
  3. Something to do – the fewer the limits the better.

Too often organizations fail to do anything but the third.

So what is missing from most of the "community" plans I have seen is the passion. The empowered leader who speaks with authority and a vision that people want to follow. And "follow" is a overused word, but it is accurate. We join communities because we believe in something, because we want to support a cause, and because we want to connect with others who have the same goals and intentions.

Why hasn't Apple computer formed a large "community area" on their website? I mean is there a company that has more passionate users? Can you say iPhone or iPod without starting a conversation? But what Apple knows that some of the other manufacturers don't is, they can create beautiful products and let the communities build themselves. Do a search for iPhone or iPod and you will be overwhelmed with the number of TRIBE sites that exist, without any support or input from the visionary, Steve Jobs. But there is only one Apple.

For everyone else we have to work a little harder at "building a community."

Here's where most "social media plans" start.

  1. Build a blog.
  2. Allow commenting.
  3. Open a discussion forum on various topics.
  4. Hire community managers to drum up interest and drive engagement within the topical sections.
  5. Drive traffic and interest via online marketing and paid-per-click advertising.

Basically, build it and they will come if we ask them to.

However the reality is more cut throat in this click-stream focus that we have today. If you are not doing a better job than Facebook of attracting and interacting with your Tribe then you will soon go dark for lack on enthusiasm and energy. So what is it about thriving communities that makes them go?

  • Economic value to the participants. (WIIFM – What's In It For Me?)
  • Belonging/Tribal connections and facilitating and enabling those connections. (I want to belong.)
  • Strong focus and compelling vision for the community. (Show me the light.)
  • Members are given an easy opportunity to participate and connect with others of like mind. (Let me connect.)

So Facebook, now estimated to be the 4th most popular site on the web globally, is really a baseline for social media. While the apps, games, groups and causes on Facebook are interesting, in my opinion they are not enough to foster a "tribe." If you consider Facebook your "community" then you are talking about a different type of engagement, for the most part. When I talk about Tribe, or "circle of passion," what I am talking about is close to a Group or a Cause on Facebook, but with a few differences.

In my next community post, I want to look at both the Group and Cause models on Facebook and see what we can do to learn and adapt what IS working there into something that we might be able to use to build a "community" on our own site.

Stay tuned and stay connected.

@jmacofearth
permalink: http://bit.ly/going-tribal

Releated Posts:

A few Tribal sites I'm involved with:

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,


Next Page »


social media innovation group

future posts

A Collaborative Space: WebEx, Go-To-Meeting, Skype, Basecamp (Teaming/Meeting Tools)
Twitter Problem: How do you find enough interesting people to follow? Then how do you keep up with them?
The Agile Mind: Construction, Evolution, Care, and Feeding Instructions for Mental Flexibility

Add to Technorati Favorites

Blogged Blog Directory

Austin Interactive Marketing Association

jmacofearth's socialmedia dashboard via AllTop

99, near perfect hubspot ranking