Adding social media to your online marketing program is a process. This is my attempt at capturing the major steps and goals in a single slide. Stay social, stay focused, enjoy success.
1. Goal Setting
Essential to any program’s success is defining the user response you are trying to achieve. What do you want the web visitor to do?
2. Team Roles and Responsibilities
Social Media is a team sport. Everyone on the team needs to know their action items and take responsibility for the success or failure of their execution.
Knowing a little bit about your various visitors (their role, their goals, what kind of engagement you want with them) goes a long way towards designing the best program to attract and activate them.
4. Content Planning
Editorial calendars, publishing schedules, and even social network promotions, need to be mapped out ahead of time.
What’s the process for getting a new article published. Is there a review cycle? Who pushes the "publish" button? Who makes revisions once the post is published? Who responds to the comments and questions?
6. Analytics & Demographics
If you are not measuring your programs you are shooting in the dark. Google Analytics is free, set it up and learn what to watch for. Learn how to determine an "actionable metric" rather than just building reports. The demographics can feed into your personas for revision.
7. Mapping Activity to Goals
All "activity" is good. (facebook likes, retweets, comments, questions) but unless the activity leads towards one of the goals it’s just activity. Make sure the actions you are taking are focused on the goals. And measure what’s working and change what is not working.
8. Revise and Repeat
The great thing about social media is the flexibility to try new things. If something is not performing, change it. Don’t wait through the weekend to see if the metric changes, change it now. A/B test a few ideas. Go with what works, kill what doesn’t. You can see how if you are not measuring the results these changes might be difficult.
The more laser focused you are on your goals for social media, the more success you can have. If you optimize what works and kill what doesn’t you improve your opportunity for the win. And that’s the goal. Social can bring them to the table, but in the end it’s the WIN that matters, the close, the deal, that demonstrates the success of any program.
Know what’s working and do more of that.
The infographic on Slideshare.net: 8 Steps to Social Media Success [infographic]
Other posts about kicking ass in social media:
- The Quick Course in Online Marketing: Big Picture (Social Media, Search Engine Marketing, eMail Marketing, Content Marketing)
- The Fallacy of Just-In-Time Learning: We All Know Everything (Just Google It)
- The Cult of Brand: How the New Mini Continues to Capture Hearts and Minds
- Pinning for Pleasure; How Business Might Be Missing the Pinboard Metaphor
- Defining Social Media: Online Marketing + Social Networks = Social Media
- fCommerce – So, You Want To Make Money on Facebook’s 800 Million Users?
- ROI ROI ROI and Social Media; We Need to Have This Discussion Again
- The Only Consulting Offer You Should Read: Cost = Nearly Free; Value = Priceless
- Facebook Privacy: the Myth, the Changes, the Confusing Privacy Settings
- Damn, We Should Do An Infographic on That; Charts Trying to Be More and Do More?
- Pinterest and the Power of Social Bookmarking: Tag Yourself (Web Design is Dead)
- Twitter Broke the ReTweet Awhile Ago, Making Lazy RT-ers of Us; Do It Yourself
- Social Media MBA – The Reading List
- The ROI of Social Media – It’s Easy, Right? (return on investment)
See all of the Social Media Marketing Videos on the Social U. page.
Tags: 8 social media wins, 8 steps to social media, 8 wins in social media, building social media, infographic, learning social media, marketing, marketing with social media, social media infographic, social media process