Homeless Hotspots in Austin, Texas: Told From All Sides #SXSW 2012 and #HHSXSW

Mar
15
2012

Homeless Hotspots in Austin, Texas: Told From All Sides #SXSW 2012 and #HHSXSW

MY SIDE: I’ve never been homeless. And the outreach I have participated in revolves around my church and food services provided on Sunday mornings to the homeless corners here in Austin. (My favorite role is pouring coffee for the men and women and chatting with any of the talky folks. We all love our coffee, and it does feel good to be able to provide something to make their day/morning better.) It’s a bit (but a tiny bit) of contribution and understanding to the homeless plight in this oh-so modern and tech-savvy city. I am slightly scared of some of the homeless folks that approach and angrily demand money. But for the most part I feel empathy for the corner walkers and I occasionally give them sack lunches and water bottles and spare change, and I know I am not really making a difference.

Screen Shot 2012 03 12 at 2.33.31 PM Homeless Hotspots in Austin, Texas: Told From All Sides #SXSW 2012 and #HHSXSWIn Austin, last week a company called BBH had a marketing plan, that has upset a bunch of people and resulted in a lot of ink slinging from the media. I want to hear what the homeless folks thinks, but that’s a bit further down the page and the process.

So here’s the idea. Give WiFi transmitters to 13 homeless citizens in Austin, pay them a daily rate, and allow them to sell their human wifi services for money. "Better than panhandeling, right?" At least, I guess that’s what the marketing folks behind this idea where thinking. Me, not so much an empowering moment as an exploiting moment. But again, that’s just me. And I’m an over-educated middle-aged (yuk) white guy who suffers other things besides homelessness. What the heck do I know? Let’s hear some other voices.

Continuing Thoughts 3-16-12: It was a PR disaster. However… As they say, any PR is good PR. The controversy has certainly inflamed the coverage. And for me, the real question was, why "the homeless." If it was just a sales gimmick then any ODD symbol would’ve worked. If it was indeed to support the homeless, or build awareness, then what are the lasting results of such support?

Is there any plan for these "workers" after SXSW? My guess is no, it was only a temp gig and the "support" was entirely the money that these guys made. In that case it was only a cost savings issue, and perhaps the homeless were being exploited as *very* low cost labor. Even college kids would’ve wanted more than $20 a day to run around in monkey suits, or speedos. So what does $20 bucks a day, work out to, say for a 10-hour day? Anyone else gonna work for $2 an hour? Sure it’s money. Sure it’s not panhandling. But it’s also not a fair wage. Did HHB leave the other $4 – $6 per hour behind in charitable donations?

For me, the "awareness of the homeless problem" is not enough. We know there is a homeless problem in America. Even in progressive and liberal Austin we pass laws to keep them from sleeping on park benches. Why? Because we don’t want to see them, it reminds us how broken the system is, and we don’t want to be reminded of that, from the comfort of our air-conditioned car.

And if HHB is intending to provide some support beyond this "experiement" as they called it, I would like to know what that is? HHB? Any comment?

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THE MEDIA’S SIDE:

The Homeless Hotspot Campaign Nightmare at #SXSW (BuzzFeed)

BBH, the advertising agency whose "Homeless Hotspots" experiment became the unlikely star of SXSW, is in full damage-control mode. Critics call the program, in which homeless Austinites carry 4G hotspots and exchange bandwidth for donations, everything from "horrifying," "scary" to "dehumanizing." (OPINION: Yes, giving a homeless person a job is one thing, making them into a walking billboard for a technology they cannot afford, is SICK.)

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More : Organizers Defend “Homeless Hotspots” at SXSW (BuzzFeed)

The talk of Austin is a jarring campaign in which homeless people actually become Wi-Fi hotspots.“The worry is that these people are suddenly just hardware,” admits its organizer.

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BBH’s Side of the Story on Homeless Hotspots (Digiday)

For protagonists, the initiative by agency BBH is clever marketing and packs a powerful social message. Critics sees yet another crass, tone-deaf marketing effort that’s more about the marketer than the message.

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A Homeless Man Speaks Out: Homeless Hotspots The 4g Human Routers! And The true reason For successful Marketing! (Twitter @Joseph2dogs)

Everyone soon forgot the marketing firm that claimed they were doing a great thing for Homeless people. and here they are again using Homeless people to further their cause.

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Screen Shot 2012 03 15 at 12.27.52 AM Homeless Hotspots in Austin, Texas: Told From All Sides #SXSW 2012 and #HHSXSWThe HomelessHotspots.org Official Page

As digital media proliferates, these newspapers face increased pressure. Our hope is to create a modern version of this successful model, offering homeless individuals an opportunity to sell a digital service instead of a material commodity. SxSW Interactive attendees can pay what they like to access 4G networks carried by our homeless collaborators.

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HOMELESS ADVOCATES SIDE: 

On the Humanity of Homeless HotSpots (Mobile Loaves and Fishes / mlf.org)

1: I agree with the critics who say that turning people into objects is demeaning. Perhaps the marketing firm could have executed the campaign with a little more sensitivity.   Certainly, at Mobile Loaves & Fishes we spend a huge amount of time trying to raise awareness about the humans behind the label of “homelessness.”  These are not “vagrants”, “bums”, “tramps” or “addicts” – they are people who, like the rest of us, possess infinite potential.

2: But on the other hand, society has a really bad habit of wanting to put the homeless in a corner, throw some money at a shelter and pretend that they are actually helping these people.  The same people who are complaining about objectifying the homeless have probably never sat down and had a cup of coffee with one of them either.

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Mark Horvath Interviews a Homeless Hotspot Vendor at SXSW and talks to the Agency dude who came up with the idea.

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From the CEO: Outraged in Baltimore? (Health Care for the Homeless)

The unspoken assumptions are 1. that we’ve been following the Austin, Texas “Homeless Hotspots” controversy (it’s been hard to avoid) and 2. that we find the enlistment of persons experiencing homelessness in a project to sell Wi-Fi access to participants attending a technology conference somehow morally reprehensible (um, not so fast).

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NCH Members Respond to “Homeless Hotspots” (National Coalition for the Homeless)

“Homeless Hotspots” – is this marketing campaign a friend or foe to un-housed folks? NCH has been getting a lot of requests-for-comment.  As a membership organization that advocates with (not for) homeless individuals, we depend, rely and are primarily informed by the opinions of people who are homeless. So, we asked our members for their feedback and this is what we heard.

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More from Mark Horvath: Panhandling or Hotspot Vendor: Which is better?

When I first heard about the “Homeless Hotspots” I freaked out in the good way. I think the idea is brilliant, and it’s a new idea in a nonprofit sector that is void of any new ideas, especially in tech. I am a realist so I immediately thought of a few flaws like how could this be scaled, and that people won’t stand around on a sidewalk to get WiFi. But what really got me excited is WHAT ELSE COULD WE DO?

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THE HOMELESS SIDE:

From the ground’s eye view: Life As a Homeless Hotspot Melvin’s Story (Buzzfeed)

Melvin’s been serving up Wi-Fi as a “Homeless Hotspot” at SXSW in Austin. “It’s been pretty much straight up,” he says.

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Clarence of Homeless Hotspot 

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And a positive spin on the HH story: SXSW Homeless Hotspot a Brilliant Idea (Becky Blanton)

The haters and the people who think they have a right to tell other people (the homeless) what is or is not good for them turned out to complain. And whine. And take the silver spoons out of their mouths just long enough to talk about how BBH was “exploiting the homeless.” Seriously? Exploiting the homeless?

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The Wrap Up: The challenge of Hovarth and company is "think of something better." And I heartily agree. We, the tech-enabled, must do more to help. HHB’s heart was in the right place. And just because I disagree with the "marketing" idea, doesn’t mean I disagree with the cause. My hope is that the Homeless Hotspot can actually become a Homeless Flashpoint for Discussion and Development.

Indeed, I am tech-enabled, and I know how to use social media for outreach. And I am asking the question, "HOW CAN WE DO BETTER BY OUR HOMELESS? Indeed this is a national issue, and one that will need solutions at all levels of government, and compassion at all levels of the community. It’s easier not to acknowledge the homeless, to ban them from sleeping in public, and to ignore the overwhelming economic pressure that is pressing down on a good portion of the population. The homeless man, woman, or child has even more complications in life. The stories of bootstrapped recovery are always inspiring and amazing. And often the former homeless become homeless advocates hoping to influence the system and have a positive impact on the plight of their fellow humans in this frequently dehumanized system.

For me, strapping wifi devices around homeless men and setting them off to tap dance in the name of commerce is a bad idea that started with good intentions. But at least there was an IDEA. And at least the Homeless Hotspots got us talking about that homeless man on the corner we mostly try hard to ignore. It may not provide solutions to the homeless women and children who have exhausted their "services" options. But HHB is in the business of selling technology services. AND they did try to do SOMETHING. My hat is off to them. Let’s talk about next year and what we could do in a sustainable way.

How can technology and social media help? I’d love to hear your thoughts on the Homeless Hotspots Idea and how we can use technology and marketing to do better by our brothers and sisters in distress.

As always, the comments are open.

@jmacofearth (also seen on Google+: jmacofearth)

permalink: http://uber.la/2012/03/homeless-hotspots/

Frame of reference: Makers, Takers and $2-a-dayers (Commondreams.org)

The right pushes a delusional narrative of country divided between ‘makers and takers’—the productive go-getters versus the welfare-hungry sloths. But when you crunch the numbers, it becomes all too clear who the real takers are: the ones who make it harder for everyone else to make a living.

Other posts about kicking ass in social media:

See all of the Social Media Marketing Videos on the Social U. page.

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Mar
12
2012

Just Click It: #SXSW Edition: Dumbass Homeless Hotspot, SXSW UI fail, EI9 SRSLY?, Billy Corgan, Leaving Google

Screen Shot 2012 03 12 at 2.33.31 PM Just Click It: #SXSW Edition: Dumbass Homeless Hotspot, SXSW UI fail, EI9 SRSLY?, Billy Corgan, Leaving Google

The Homeless Hotspot Campaign Nightmare at #SXSW (BuzzFeed)

BBH, the advertising agency whose "Homeless Hotspots" experiment became the unlikely star of SXSW, is in full damage-control mode. Critics call the program, in which homeless Austinites carry 4G hotspots and exchange bandwidth for donations, everything from "horrifying," "scary" to "dehumanizing." (OPINION: Yes, giving a homeless person a job is one thing, making them into a walking billboard for a technology they cannot afford, is SICK.)

More : Organizers Defend “Homeless Hotspots” at SXSW (BuzzFeed)

The talk of Austin is a jarring campaign in which homeless people actually become Wi-Fi hotspots.“The worry is that these people are suddenly just hardware,” admits its organizer.

A Homeless Man’s Perspective of the Hotspot Fiasco 

Homeless Hotspots The 4g Human Routers! And The true reason For successful Marketing! (Joseph2dogs, This not so homeless life)

everyone soon forgot the marketing firm that claimed they were doing a great thing for Homeless people. and here they are again using Homeless people to further their cause.

A positive spin on the HH story: SXSW Homeless Hotspot a Brilliant Idea (Becky Blanton)

The haters and the people who think they have a right to tell other people (the homeless) what is or is not good for them turned out to complain. And whine. And take the silver spoons out of their mouths just long enough to talk about how BBH was “exploiting the homeless.” Seriously? Exploiting the homeless?

[I’ve bumped this story about the Homeless Hotspot to it’s own post: Homeless Hotspots in Austin, Texas: Told From All Sides #SXSW 2012]

Goodbye, cruel Google-an ex-employee’s lament (C|Net)

As James Whittaker pines for a passing golden age, we offer a few reasons why he ought to smell the coffee.

Billy Corgan Rants About ‘Posers’ at SXSW (Rolling Stone)

Smashing Pumpkins frontman says he was part of a ‘generation that changed the world’ (Comment: Uh "Poser" is Billy Corgan’s middle name. When did he get baptized? Or maybe it’s "anointed?")

The Future of the Book (Sam Harris)

Where publishing is concerned, the Internet is both midwife and executioner. It has never been easier to reach large numbers of readers, but these readers have never felt more entitled to be informed and entertained for free. I have been very slow to appreciate these developments, and yet it is clear even to me that there are reasons to fear for the life of the printed book.

TED Talks the Speaker’s Worst Nightmare (TED.COM) < This is a bit lighter.

SXSW Live Streaming Page (SXSW.COM)

For a conference that is about the Interactive Experience, it’s amazing to see such a poor example of page design coming from the SXSW crew. Two streams. Non-interactive schedule. (Please delete FRI/SAT/SUN by MON, Okay?) And then let’s talk about "Site Best Viewed in IE9" Why do you have two streams if they don’t run at the same time? I have to click back and forth to see if something is on. And when it’s not, it sucks.

Site Best Viewed in IE9 (uber.la) "People of the Net don’t forget, MSFT."

Okay, so then clicking on the CTA to check out IE9: this screen just went on and on and on… It’s probably still going on a TAB in my Chrome browser. The biggest question I have, is asked on their navigation bar below. "Why Internet Explorer?"

Tough love for marketing and PR job seekers (Web Ink Now)

When I am asked to vet a candidate for one of the companies I am associated with, the first thing I do is head to Google and see what content appears. And that’s what I suggest potential employers do. // On the Web, you are what you publish.

One in Five Drop Online Friends Over Political Posts (Slate)

Spouting off about political issues on Facebook and other social sites may be bad for your friend count, according to a new study released Monday by the Pew Internet & American Life Project.

Viral Erotica Finally Gets Released in the US (Portfolio.com)

New York Times piece on Saturday said that a combination of word of mouth and social-media posts on Facebook sent Fifty Shades Of Grey flying up to No. 1 on the New York Times e-book fiction bestseller list for sales in the week ending March 3, and to No. 3 on Amazon’s bestseller list.

How to Add Multiple Users to a List With One Click! (Social Bro User Guide)

All the users will be added to the list! This feature is very useful if you want to clone a list from your competitor on Twitter, for example. You just have to add a list as a source, then click “Add all to list”. You can also add a text file as a source, then add all to a list that already exists or create a new one.

Don’t Mess with Texas Women – Rally (Facebook Event)

Texas Governor Rick Perry and his conservative allies have once again chosen politics over Texas women. To Governor Perry, women’s health is just a political game.

@jmacofearth (also seen on Google+: jmacofearth)

permalink: http://uber.la/2012/03/just-click-it-29/

Other posts about kicking ass in social media:

See all of the Social Media Marketing Videos on the Social U. page.

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Mar
09
2012

#SXSW or #SXSPorch: Sour Grapes, or So What, Why I Love SouthBy and Will Miss It This Year

Screen Shot 2012 02 11 at 8.32.59 AM #SXSW or #SXSPorch: Sour Grapes, or So What, Why I Love SouthBy and Will Miss It This YearYou don’t care why I am going to sit out this South By Southwest. I know that. But I’ve answered the question so many times in the last 48 hours that I thought I would let you know publicly, that I love SXSW. I am not attending this year partially because of the badge fee. (In previous years I have had a company pay my entrance fee, or I have been a speaker and gotten a comp badge to SXSW Interactive) But not this year. So here’s my party line:

I am not going to SXSW this year because I don’t need any more ideas or any more connections. What I need right now is business. And there are "some" opportunities to get business at SXSW, but primarily it is for networking and getting to meet new people and socialize with old friends. It’s a great time. At this moment in my life, however, I am not in search of good times. I’m in search of the way, the path, the call to action that will match up with my call to service.

So my hashtag this year will be #SXSbed, signifying my ability to stay in bed on these cold rainy days in March, when I should be networking and jazzing it up with my fellow social media workers and associates. I’ll be writing and working from South by South-bed.

Maybe I’ve transitioned into SXSPorch.

Screen Shot 2012 03 11 at 2.25.09 PM #SXSW or #SXSPorch: Sour Grapes, or So What, Why I Love SouthBy and Will Miss It This Year

But I will tell you, I am not idle. I am working on my evil plan(tm).

Have fun with the huge learning love fest in downtown Austin this weekend. I’m waving at you from over here in the hill country. And next year, let’s do a panel together and both get free badges. Here’s my previous post on this subject: Another SXSW – Another Dollar; Unless Somebody Else Is Paying, I’m Not Going

Namasté. (Sorry the weather sucks.)

@jmacofearth (also seen on Google+: jmacofearth)

permalink: http://uber.la/2012/03/sxsbed/

Other posts about kicking ass in social media:

See all of the Social Media Marketing Videos on the Social U. page.

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Feb
11
2012

Another SXSW – Another Dollar; Unless Somebody Else Is Paying, I’m Not Going

Category: social media,social media marketing,tech opinionjmacofearth @ 8:39 am

Screen Shot 2012 02 11 at 8.32.59 AM Another SXSW   Another Dollar; Unless Somebody Else Is Paying, Im Not Going

I’m not paying for my own badge to SXSW. (Clarification: I’d love to go, but I’d rather have paying work.)

<Here is my more recent post about NOT attending SXSW: #SXSW or #SXSbed: Sour Grapes, or So What, Why I Love SouthBy and Will Miss It This Year >

Therefore I have only a couple of ways to actually get into the biggest interactive conference of the year.

  • Volunteer
  • Get invited to be on someone’s panel
  • Beg Hugh Forrest
  • Get employed and have them pay
  • Get a client to pay
  • Steal a pass

While the conference is massive and cool, I believe the value is in the people you meet. I’m still merging and jamming with the folks I met in 2009 and 2010. And some of the ideas I learned are still part of my toolkit.

The truth is, however, it is a wonderful schmooze fest. When I was a panelist in ’09 it was a beautiful thing. They didn’t pay me, but they almost did. I got my badge free and it said "presenter" on it. (Impressive, right?)

The next year, I was between contracts and I was looking to boost my visibility and I bought my own ticket. And I worked the hell out of the show. I didn’t really do the parties at night. How in the world could I do those and make it back to the 8am sessions? The quote of the conference for me was some gentleman talking about all the young people from his company at their first conference. "I told them, I didn’t come here to party. Have fun. Knock yourself out."

Now it’s 2012. Last year I missed the conference completely. And you know what? I didn’t really *miss* it. I followed some of the discussions on Twitter and looked at some of the presenter presentations. It looked like a great conference. But I enjoyed the Austin weather, where I live, and instead I hung out in the hammock and read, went offline and played tennis, hung out with my kids who were on Spring Break,  and rested up for the rock’n’roll that would follow the close of the interactive festival.

I think this year I might be a #SXSbed participant again, and take Spring Break as a break.

@jmacofearth (also seen on Google+: jmacofearth)

permalink: http://uber.la/2012/02/another-sxsw/

Check out these other posts about learning social media:

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Feb
27
2010

Sacrificing Twitter for the Greater Good: Signal-to-Noise Improves (Update v1 3-1-10)

Category: community building,social media,tech opinion,tech reviews,toolsjmacofearth @ 7:43 am
Screen shot 2010 02 26 at 10.43.15 PM Sacrificing Twitter for the Greater Good: Signal to Noise Improves (Update v1 3 1 10)

managetwitter.com: we gain some we lose more.

Update 3-1-10: It appears I’m losing about 10 followers a day on average, as the tweeps catch up to the fact that they themselves have been unfollowed. (new chart at bottom of page)

I’ve done it again. Right here, just weeks before the announcement of the Texas Social Media Awards and the start of SXSW I’ve gone an unfollowed over 4k followees on Twitter. I am sure the affect on my followers will be quite dramatic as well. So here’s why I did it.

1. Life is too short to be trying to read everything.

2. Everyone is so stoked about BUZZ because they get to be selective about who they choose to include. (Duh, how’d we get so over-followed in the first place.

3. Discovery is the biggest rush with social media, so if I unfollow a ton of folks I get to rediscover them again! wOOt!

4. I believe who you follow is as important as who follows you.

5. Good Twitter tools are hard to find.

6. All the folks I unfollowed were probably auto-dm bots anyway.

7. I probably do not deserve the number of followers I have. (Well, that one’s a bit tongue-in-cheek, but…)

8. Take a bold action. None of this unfollowing by the 20-per-page, as Twitter.com (hell) would have it.

So what is going to happen from here? Oh my, all the people who are concerned about who’s following and who’s not following will start dropping me in huge waves. Thus my ranking, my status on the Twitterholic in Austin list is going to plummet like a rock. And I will drop back into the goop from whence I came.

Then something remarkable is going to happen. I am going to discover some new cool people to follow. Some of whom I have not followed in months. Some of whom I’ve never followed. And some of whom I’ve followed, unfollowed and followed again.

And that’s the fun of it.

Here’s a comparison of my followers vs. followees as reported by twittercounter.com.

Screen shot 2010 02 26 at 11.24.27 PM Sacrificing Twitter for the Greater Good: Signal to Noise Improves (Update v1 3 1 10)

All that said, I hope you stick around. I hope you tweet good stuff. And I hope we continue to enjoy the conversation.

But I will understand if you UFM. As a close friend said recently, "I tried to follow you, but you are insane. Half the time I have no idea what you are talking about. It just made me feel confused and dumb."

I hope that’s not the affect my range of tweets has on you, but I do understand if it does. I do.

@jmacofearth

permalink: http://bit.ly/sacrificing-twitter

I hope you can find a lot of great reasons to follow me, and my rants on Twitter and about Twitter. Here’s my little collection called The Twitter Way.

And I’m also putting together a list of TwitterTools, the one’s I know and love. I call this the TwitterMatrix.

This massively coordinated unfollowing was powered by ManageTwitter.com. Bless them for developing a new tool to manage our accounts at more than 20 peeps per page, like Twitter.com. Now we can get some unfollowing done, by golly!

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Here’s the newest chart as of 3-1-10. I have changed the scale to be only 1 month, to show more clearly the pattern as my followers begin to drop off, primarily because I have unfollowed, not because I am tweeting differently, or doing anything spammy. It’s just a fact, if you unfollow me I’m likely to unfollow you. If I’m paying attention, that is. And if I care.

My chart of follower loss since the purge.

jmac afterthepurge Sacrificing Twitter for the Greater Good: Signal to Noise Improves (Update v1 3 1 10)

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